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“Charming hotel in great location”
Review of Hotel Berchielli

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Hotel Berchielli
Ranked #45 of 420 Hotels in Florence
Certificate of Excellence
Cheltenham, United Kingdom
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Charming hotel in great location”
Reviewed 15 March 2014

Just spent 4 amazing days in Florence with 6 friends staying in this lovely hotel. Despite no river view our rooms were all great and we were only yards away from the Ponte Vecchio. At least the rear rooms were quiet as away from main road.
Staff were friendly and very helpful. Above average selections at breakfast. The hotel layout is baffling and corridors head off in all directions, which added to the charm.
The over bath shower in our room had no shower curtain for some reason which made things a bit wet and slippy, otherwise decor was fresh, clean and tidy.
Lovely afternoon tea served in lobby or on roof terrace.

Room Tip: River view rooms may be noisier as overlook road. Rooms on 4th floor give easy access to roof terrac...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 17 March 2014
Dear Guest,
we are really pleased that our hotel contributed to making your holiday amazing. Our rooms, not only those with river view, are spacious and, "great", using your words. If your main concern is the total quiet of your room we suggest the rear and the side ones although all of our rooms are double glazed. It is nice to get feedback on our staff in order keep offering our guests the best possible service. Your picture of our cappuccino is of a very good quality. In effect, our hotel, combining 3 buildings in one, has many corridors with paintings on the walls. Few rooms have no shower curtain because of the shape of the bath tub. We are taking care of trying to find appropriate stylish shields.

Our afternoon tea on the roofgarden on the 4th floor is a nice break.

Kind regards.

Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
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English first
Sheringham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

My wife and i had a four night stay in the Hotel Berchielli.On arrival we were met by extremely friendly and helpfull staff,who showed us to our lovely room 105 with amazing views over the river and and a luxurious bathroom.Breakfast was tasty with plenty of choice(superb cappochinos)There is some noise from the road outside the balcony but we felt that it added more atmosphere and it did not affect our sleep.The location could not be better with easy access to the train station. all the attractions shops and restaurants.The Berchielli is a lovely traditional Italian hotel and we cannot wait to return.Kevin and Wendy Cardy

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 12 March 2014
Dear Mr. and Mrs. Cardy,
thank you for taking the time to write you most appreciated comment.
A four night stay allows to test most of our services and your review encourage us to keep offering our standard of service.
I will gladly extend you compliments to the staff who welcomed you on the arrival day. We are of course very pleased of the description of your bathroom as all bathrooms have been recently completely renewed using stylish tiles and high quality equipment. We realise that our “cappuccinos” deserve often a special mention by our guests therefore we published some photos online on our FB page. All rooms are double glazed and only minor sounds can be heard. We do look forward to welcoming you again.
Kind regards.
Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2014

This hotel is nice in a sense of locations as it is close to the Ponte Vecchio. The service is decent but my only negative comment about this hotel is that it needs updating. The shower is on a arm in the middle of the wall as oppose to the normal placement of the shower head. The hotel still uses a physical key on a heavy key fob. Every time you leave the hotel you have to give them the key and they place it in a pigeon hole wall. If someone comes by the front desk they can see which guest have left their room which is not a good sense of security.

Room Tip: get a room overlooking the Arno River just be careful with the bugs as they will get some if the win...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G0tRice0419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 6 March 2014
Dear Guest,
thank you for posting your comment on Tripadvisor.
Our location offers indeed a good base for visiting all main attraction. All our bathrooms have been recently renewed and are equipped with either bath tub with shower stand in the wall allowing to lift the shower arm as much as needed or shower with the wide shower head. Many hotels still use heavy keys. Our front desk staff keep high attention on handling keys so be assured that safety is one of our main concern.
Kind regards.
Massimo Fraus
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 March 2014

me and my fiance had a 4 night stay here for both of our birthdays, we requested a double room but when we arrived we were shown to a twin room and had to push the beds together.
the staff were plesent but the porter was very grumpy and his personal hygene was questionable. the bathroom was vaery nice and the room was clean but the furnature was very tired and the paintwork was chipped, our view was of the roof terrace which was a good view compared to some, the housekeeping staff did tend to hoover at odd hours and two of the mornings we were there someone was doing refurbishment work downstairs so there was a fair amount of banging going on. the location was excellent and the breakfast was basic but good. overall we had an excallent holiday in florence and the hotel was adequate but nothing special

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cazza1091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 6 March 2014
Dear Guest,
before being able to offer you a complete reply we had to make an little investigation to trace the porter, the room you were assigned, and the original booking. We pay much attention in assigning the correct room types but unfortunately the booking received from your travel agency stated: ”Room Type: Standard(1 Dbl or Twins……………)” so we had no way to make sure room needed was twin or double. It does happen that man and woman living in the same room ask for twin. All our rooms for 2 or 3 persons can be made either twin or double upon request (double are made by joining 2 single beds). Clients simply need is to inform the front desk and the maid will take care of transforming twins in double. We apologize for the porter behavior. We have immediately taken needed action. Although original furniture is still nice we are in the process of renovating it to offer a new look to our clients. Many rooms have already been renewed; we expect to complete refurbishment by the end of this year.
We are pleased that, despite this little imperfections, your holiday in Florence was excellent and look forward to welcome you again.

KInd regrads.
Massimo Fraus
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 February 2014 via mobile

A very friendly and professionally run hotel. We paid for a river view which was worth the extra although there was some traffic noise. The buffet breakfast was very good and the quirky layout of the hotel just added to its character. I would definitely recommend this hotel.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Jayne025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 28 February 2014
Dear Guest,
joining together two words like “friendly” and “professionally” gives us all a great thrill. Professional not always imply also being friendly but we all like to be also as welcoming as possible as this is part of our mission. River view rooms are deluxe category and offer more space and the fantastic view of the Arno river. Being all double glazed offer a good noise protection but occasional sounds from traffic can be heard. If you are looking for quiet rooms we suggest to mention it on your booking so that we can find the perfect room for you. We thank you very much for mentioning that you will recommend our hotel.
Kind regards.
Massimo Fraus – Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 February 2014 via mobile

We did a girl friend week in Florence and the hotel made the trip! The twin room was roomy; beds were large for twin and bedding was great. Breakfast was served in a beautiful room and was large and varied. Hotel location was perfect for shopping and eating The staff was friendly and helpful. Perfect place for families; single women. Will definitely return.

Stayed February 2014, travelled with friends
Helpful?
Thank happytraveller0617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 27 February 2014
Dear Guest,
please allow us to be proud of “making your trip”!!. Comments like yours contribute to encourage us to always keep improving ourselves. As mentioned also in previous comments, luckily the architect did a great job when renewing the building in 1987 as most of our rooms, deluxe but also standard, are spacious allowing you to feel very comfortable. We are happy that you found our our breakfast room to be wonderful; it has been enriched during last years with paintings, statues, etc. I always inform our staff about clients reviews and will compliment with them for being friendly and helpful.
Mentioning that you “will definitely return” gives the last touch to your review.
We will soon send you also a personal mail.
Kind regards.
Massimo Fraus - Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenner, Louisiana
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 February 2014

This hotel is located along the river. Our room had a balcony that overlooked the river. Hotel is located within walking distance of everything. Staff was very friendly and helpful. Breakfast was served daily and was delicious with a wide variety of choices. The cappuccinos were fabulous. The room was very large and comfortable, with a clean, large bathroom.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niclor08, Direttore at Hotel Berchielli, responded to this review, 26 February 2014
Dear Guest,
thank you for the time dedicated to writing your nice review. Our location indeed offers the best way to visit the city being so central. I will personally extend your compliments the staff. We selected high quality products to offer for our morning breakafst and your feedbacks are highly appreciated. Our cappuccinos are made with fresh milk and freshly grinded coffee. As you noticed our rooms, not only deluxe ones, are in general very spacious and all bathrooms have been recently renewed.
Cleanliness at the highest possible standard is one of our main targets.

Looking forward to your next visit.

Kind regards.
Massimo Fraus - Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berchielli

Property: Hotel Berchielli
Address: Lungarno Acciaiuoli 14, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
#30 Romantic Hotel in Florence
#32 Luxury Hotel in Florence
#33 Family Hotel in Florence
#54 Business Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berchielli 4*
Number of rooms: 76
Official Description (provided by the hotel):
Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station. ... more   less 
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Also Known As:
Berchielli Hotel Florence

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