We booked this hotel via Booking.com a few months ago and we should have stayed there a couple of nights ago.
We were on a trip around Europe from Australia and were driving a hire car around Italy. On our approach to the hotel, the road was blocked due to a festival or parade, so I called the hotel.
I was originally given some alternate directions, then he said, no wait, I have to close tomorrow so I have transferred you to another hotel, the Arizona Hotel 500 metres away. I have to ask, at what point was I going to be told this?!?
The subsequent 'stay' at the Arizona Hotel was a shambles, see my other review.
I am not able to actually review this hotel because we never actually got to stay there, but I would warn all future guests to be wary of this because the Arizone told us that 'this happens all the time when we are overbooked'. How can we be overbooked when we had a confirmed booking.
We will never be back to either of these hotels!
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- Also Known As:
- Dante Hotel Florence