We are not people that moan about trivial things, and I hate to have to write bad reviews, but this hotel really does deserve an oral battering! It's not the dated rooms or the smoking receptionist that blew smoke in my face at the front door as we returned from dinner, but the overall service we received from the moment we arrived to the moment we left.
I work on the go and always need a wifi connection and this place apparently had two, that is until you try to use them. The signal was there but the page didn't load. So I tried to ring down to reception to no avail, after a few attempts I jumped in the lift with my laptop and went down to reception in search of a connection or an answer. Both I did not receive. The guy on the desk was not interested, so after a few 'please could you reset the router/server' I got a huff and a puff and the guy turned it off and on again! This internet connection problem was not resolved in the 24 hours we were there.
When we returned from dinner later that evening, after the smoke in the face incident! We returned to our room to find the air conditioning not working, so I once again painfully tried to call down to reception to have the matter resolved. But once again it just kept ringing off after 20 seconds or so. Eventually I gave up trying and walk down. The matter took 30 mins in all to be resolved!
The very worse point I need to make about this hotel are the road facing rooms. A road that is more or less busy throughout the night. The windows hardly cushion the sound the emanates upwards, so we were woken nearly every hour, sometimes every half hour.
As I guess is the case with most travellers we don't care mush for beautiful modern hotels as we rate on the service that is provided to us, and on this occasion I'm afraid to say we were sourly disappointed. At the reception they have a certificate from Tripadvisor with 4 full stars! How they have managed this is a surprise to me.
- Official Description (provided by the hotel):
- Hotel golf is located in the historical centre only 200 meter far from Santa Maria Novella station, fortezza da basso and Stazione Leopolda. Free internet wi-fi for all guest and free car parking based on availability. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Golf Florence
- Florence Hotel Golf