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“Take note! This is why people are not staying with you!”

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Conference Florentia Hotel
Ranked #362 of 421 Hotels in Florence
Penrith, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Take note! This is why people are not staying with you!”
Reviewed 30 May 2014

I rarely write bad comments and this is because I have never been so bemused and annoyed by the absolutely appalling resources of a Sheraton Hotel before! This is the second Sheraton we have stayed at on this trip and the difference is mind blowing! While some staff are accommodating we have no bedside clock, when we asked for an iron there is none in the building to be had, we could of course pay and large amount for a service €9 per shirt and we have been travelling ( and ironing for a month at other places! ) A corkscrew and 2 wine glasses threw them into a spin in the end we promised to have the corkscrew returned immediately, obviously there is only one of those in this expansive hotel! The shuttle holding 16 people is less than adequate if you want to get into town early in the morning... Like everyone else! First in best dressed! Seriously Sheraton you need to look at this hotel and improve your game, it does not uphold any quality in the brand name! Poor form!

Room Tip: Ask for a quiet one! Don't stay at all!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ICRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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509 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014 via mobile

I wish I had read Adrian K's review before we stayed there! Not worth it.

If you think you are saving money by booking this place think again.

Cons
1. It's not close to anything and you can't walk around without getting in the highway or risking getting hit on the very narrow roads that surround it. The hotel does offer a shuttle service but if you miss it or don't get a ticket for the shuttle be prepared to spend 20€ to get back to your room.

2. Breakfast is not included. Many hotels offer this amenity. It can save you money, time and relive the stress of waking up hungry and waiting for a shuttle to bring you into town. They charge 15€ for breakfast per person. I don't even pay that for a really nice one back home.

3. WiFi costs 12€ per 24hrs if you want it in your room. This adds up. You can use the free wifi in the lobby but it's an hour session at a time. And it's slow.

4. Rooms really need to be updated. Not just for aesthetic reasons. Our toilet did not flush properly.

5. No iron available!!!! This was the tipping point for us. We had a meeting to go to and my husband couldn't iron his dress shirt. Not a good feeling to leave a wrinkled mess. Even if they had a single iron in a common area I would have given them more stars. We used the hair dryer and steam from the bathroom. Not a nice way to spend our last night in Florence.

Pro
1.The shuttle driver was nice.

Trust me you are better off booking somewhere else. It will be cheaper in the long run.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 review
Reviewed 13 May 2014

Don't stay here in the hopes of seeing Florence for less. It's a 20 minute commute by shuttle (which runs 3 times in the morning & 3 in the evening/ last shuttle to the hotel leaves at 9:30/it's first come first served for only 16 passengers/ if you miss the shuttle, you have to take a bus that leads to a busy winding road with no sidewalks back to the hotel, or pay 23 euro for a taxi). The hotel smells like stale beer & sadness. The wifi costs 12 euro per day and it's weak. If you stay in the lobby, they offer free wifi for an hour, which is even weaker. Ah, yes; the toilets have issues. One woman in our group had no hot water. Avoid at all costs!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenWhiteFromTheBroncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maplewood, New Jersey
Level Contributor
266 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 31 December 2013

The Hotel was rather FAR away from the City Center... Cost at least 30 Euros to go by Taxi from the Train Station to the hotel. The room was OK and looked rather clean to me. The shuttle to the center of town was 3 times during the morning and 3 times in the evening... they do bring you back to the hotel with the pickup ONLY being the side of the Central train station. The Morning ride to the City Center was controlled by the number of seats on the shuttle. If there are too many people and you did not get a ticket to get on the shuttle, you will have to catch a local bus approximately 10 min walk from the hotel. The only issue with that is you will have to walk on the street at times because there is no side walk. Also, the location is not very clear even though the hotel gives you a hand drawn map. The breakfast was good with many choices but the waiters need to be more attentive. The front desk crew seems rather Cold with their reception of guests and looked bothered when a question was asked of them. I have stayed at many Sheratons before but this location is the poorest in almost all the categories in the hospitality industry.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middle Village, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 November 2013

I stayed here this past December with Globus Tours. It is dark, run down and smells like stale cigarettes and fresh mildew. The breakfast room is filthy and the food was not fresh. Lines to get coffee out of coffee machines that dispensed like a leaky faucet almost made me late for my bus. Then, there is the room. Old, dark and dirty complete with BED BUGS! I dozed off in one of the uncomfortable beds and awoke to find 2 bed bugs crawling on me. I was horrified. Called the desk. They acted like this was no big deal. Sorry, but in my world, this is a very big deal. They sent someone up who didn't speak or understand a word of English who stood there and watched me trying to collect my things as fast as I could and trying to make sure that I wasn't taking any bed bugs with me. He moved me to another room. This experience ruined my entire time in Florence. This place is in no way a four star hotel even by European standards. It should be closed down by the heatlth department.

  • Stayed September 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 October 2013

This hotel was a real disappointment. It was part of a Trafalgar Tour and last minute change. The room was smoky, WiFi was 12 euros per day, a group meal for the tour group was the worst in Italy. The hotel is far from Florence or anything else so not for the tourist. Lost time for sight-seeing and no possibility of walking to anything interesting.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Reg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bel Air, Maryland
Level Contributor
3 reviews
Reviewed 20 October 2013

We stayed 2 nights in this hotel and it was shocking that a Sheraton could be this bad. It smelled of smoke in most of the rooms that our group stayed in, kept having to change rooms. They smoke in all areas of the hotel. Ashtrays in hallways, (smoking was permitted) even at the entrance of elevators. The place needs a complete overhaul. Very, Very disappointing and put a bad taste in our mouth for Florence. Not at all accommodating, could not reach operators for service. Wow!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tana48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conference Florentia Hotel

Property: Conference Florentia Hotel
Address: Via Giovanni Arcangeli 33, 50126, Florence, Italy (Formerly Sheraton Firenze Hotel)
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#119 Luxury Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Conference Florentia Hotel 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Florence
Sheraton Hotel Florence Italy
Florence Sheraton

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