I don't consider myself a high-maintenance guest, but this hotel was so bad I felt the need to write my first TripAdvisor review. We stayed at the Sheraton Firenze around Christmastime and it was nearly empty -- combine that with the old and dated decor and it became somewhat like The Shining. But that would've been fine had the hotel not been so bad in so many other ways.
1. Location -- Bad. The hotel is a good 20 minutes outside of Florence and the shuttle service only runs about 8 times a day, with a large gap in the middle of the day. The last shuttle to the hotel leaves the Florence train station at 9:30pm, so don't even think about staying out too late unless you're ready to pay 30 euro for a cab back.
2. Food/Drink -- Horrible and overpriced. We ordered two glasses of wine from the bar to bring up to the room -- both were not just bad, they literally had gone bad. We still got charged for them, despite notifying the bartender.
3. Service/Attentiveness -- Horrible. I asked for a 8am wake-up call and I didn't get it because my phone didn't work, causing me to oversleep by 2 hours. When I told them, they didn't apologize. I asked them to fix my phone while I was gone and they sent someone up. I arranged another wake-up call for the following morning and AGAIN it did not go through -- my phone STILL did not work and they didn't take the time to tell me that before I made another wake-up call.
4. Rooms -- Okay. The decor is dated, but the rooms were comfortable enough. The biggest problems were the shower and the hairdryer, which had almost no pressure and were an annoyance to use.
Pay a little extra and stay in the city. It will be worth it.
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- Also Known As:
- Sheraton Florence
- Sheraton Hotel Florence Italy
- Florence Sheraton