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“Old but hospitable”

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Hotel Kursaal Ausonia
Ranked #128 of 421 Hotels in Florence
Certificate of Excellence
Sao Paulo
1 review
“Old but hospitable”
3 of 5 bubbles Reviewed 23 May 2014 via mobile

The hotel Infrastructure is old but the staff made the difference trying to accomodate as much as possible some bad situations. In 3 nigths staying we faced 1 night without hot water for bathing...
I have to consider one very positive point about a courtesy provided by the hotel, 2 hours of a guided city tour covering the main points of Florence by Walking...
One negative point is the absence of fruits in the breakfast..

Stayed May 2014, travelled as a couple
Helpful?
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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982 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
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Luzern
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

Hotel in the middle of Florenz, close the the most important places to see. Very old Hotel, no luxury, but clean. And sustainability is important at that Hotel, and i like that. The breakfast is not very good, the breakfast room extremely small.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anygisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

forst of all the hotel is within walking distance from the train station, the hotel is very standard, small rooms, clean, in the heart of florence , you can easily go walking all around , never used a taxi or public transport, and do not expect to spend much time in the hotel, there is plenty to see in beautiful Florence and by the end of the day you will be walking many kilometers , so you will just need to see a bed and sleep :) if you are on Budget and do not want to spend a lot of extra buck on hotels and you care about fantastic location this is the place for you

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank monymontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, Delaware
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

The location is excellent, only a few blocks to the train station, bus station and metro. Walk a few blocks and your in the middle of a great shopping area or peering at Florence Cathedral's Doumo, Which we could see from our room balcony. The facility was very clean and comfortable, and had new tile and bathroom fixtures. The staff was very friendly and fortunately for us, spoke English. They provided excellent breakfasts each morning with an amazing appliance that provided excellent coffee as Americano, latte, expresso, etc. I really liked that appliance!! The room was very secure with new doors and locks throughout; Yhe elevator made it easy to transport our cases up to the 3rd floor. We stayed 9 nights and only had 2 complaints: The queen bed was actually two single mattresses that kept separating leaving a canyon between me and my partner. Do I have to mention that Italians and their friends like to party all night long and tend to use their outside voices inside!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jed w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 10 February 2014

It has been a while, but I wanted to review in case anyone was interested in going during the summer. The hotel is very easy to get to from the train station. You can walk a few beasutifull blocks and you are there! The hotel itself is overall very good for your money. My friend and I shared a room, and we couold see the duomo. If you have only dremed of visisting Florence like i had, it was truly breathtaking. It is wonderful to wake up early and watch the way sun lights up Florence from your window. I've never seen such beatifull colors!

The room was spacious and clean. The wifi did not work. When we asked the front desk they said the manager had left on vacation and not given them the password. ok.... Our room did not lock. The lock on the door was completely broken. We let the front desk know. The girl came a looked at it and said she would put a call in. We left our stuff, and went out. Luckily, nothing was missing. Overall we felt very safe. The next day, the lock was still not working. We were there over the weekend and the lock did not get fixed until the day we left. We found out that the owner of the hotel did not want to pay the locksmith the "weekend price" to fix it. Left a bad taste when we left.
The staff was very apoligetic and sincere, and secured ourbelongings every time we went out. If you would not be able to enjoy yourself worrying about your belongings, i recommend another hotel. The owner obviously likes to skip corners, and the staff were not to happy or shy about sharing this.

Florence is a dream regardless of where you are. Your will be in Florence! I'm jealous!

Room Tip: Make sure the room locks!
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alarigo1, Owner at Hotel Kursaal Ausonia, responded to this review, 14 February 2014
Dear guest,
thank you for appreciating the beauty to wake up and seeing the Duomo right from your hotel’s window. It is not common at all in Florence and we are very proud to have some rooms where you can appreciate the incredible masterpiece of Brunelleschi’s dome.
You mentioned the wifi that was not working. The wifi has been a problem for a while. The law abot wifi use changed in Italy and our technician was not very quick in updating our system: the registration of the single user was no longer needed and the attempt of creating a free account miserably failed, because there were too many people using our access at the same time so that it was completely out of order . It has been difficult for our technician to find the solution to this problem and I apologise for this.
The lock of your door was broken. If I remember well it broke after your arrival and that was, as you said, during the week end. Our doors are fire proof doors . When the locksmith was called, he said that the locker could NOT be fixed, had to be replaced. That is why we needed to wait till Mon when shops were open again. I really would like to know who told you I did not want to pay the weekend price, because as a hotel we have a fix rate and I pay the same amount Monday or Sunday.
I understand your concern about safety but if this helps to better understand the situation I can add that your room is on the same level of the reception and no one can access that part of the hotel if not passing In front of the front desk.
Please believe me that I do not skip corners nor try to avoid responsibility. Sometimes it is really not possible to be more efficient.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littleton, Colorado
Level Contributor
148 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

I stayed here again this year. Nov. 2013. The staff is still wonderful, nice breakfast, convienent location. The best expresso on my month tour of Europe was at the corner to the right. You will enjoy it if you are looking for nice safe clean. IF you need fluff and puff keep looking.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vhyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Escazu, Costa Rica
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

First time ever staying over for the night in Florence. In our previous trip we had just gone for the day, returning that same evening to Milan.

The hotel has a certificate of excellence from this site, meaning it offers a good balance between cost and service. Staff is excellently amiable. The room itself remined me of childhood roadtrips staying in 3 star hotels in mexican heartland cities. That means rustic but comfortable furniture, good beds, good heating, but no other frills.

I'm at odds with the bathroom. No complaints about space here. The shower was pretty decent, but it had a rather poor water flux and the paint above the tiles was scraped. Other than that, it was fine. No toiletries, but soap dispensing fixtures.

While the location is very convenient (5 minutes to Santa Maria Novella train station, 5 minutes to the Duomo), the hotel sits itself on the rim of the historical center of Florence and at certain times of day the surrounding streets look rather dodgy. In our first night we were for a short walk to the Duomo and Piazza della Signoria just to find people smoking pot just round the corner.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dyhtstriyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kursaal Ausonia

Property: Hotel Kursaal Ausonia
Address: Via Nazionale 24 (nero), 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#74 Business Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Kursaal Ausonia 3*
Number of rooms: 28
Official Description (provided by the hotel):
Eco friendly, simple, new refurbished hotel with all comforts - Very centrally located: 10 min walk to central railway station, cathedral & Convention Center. ... more   less 
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Also Known As:
Kursaal Ausonia Hotel
Kursaal Ausonia Florence

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