Our guide, Emma Molignoni, was a remarkable woman. We were traveling with French friends who spoke little English, and our French is not good enough to have sufficed for a 3-hour tour. Emma was absolutely fluent in both languages and could pass instantly from one to the next without losing a beat. She is also a highly educated, passionate lover of Florentine culture and history, and curious about many other things as well. She was able to discourse on virtually all of our far-ranging questions, and the few times she couldn't was humble and polite in acknowledging it. Just ask for Emma.
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