A trendy cafe but a very much tourist rip off. We went in two weeks ago for a couple of baguettes when the cafe was just opened. Since we were in a rush, I didn't check the bill when I paid. Now after a second round of visit, I now checked my bill and noticed they charged us a coperto "service charge " of 2 Euros on our baguettes. It wasn't even a restaurant downstairs, simply a coffee shop.
Since I didn't check the bill at the time, we actually went back for lunch on the same day (this is before I checked the first visit receipt). We were 2 adults with a 21 month old toddler. Since my husband paid, I didn't get to audit the bill until we left the cafe/restaurant. Believe it or not, they dared to charge us coperto "service charge" for 3 people, which is 2 Euros each. When we asked for tap water, the waitress simply replied with "no gas", walked away and came back with a jar of water, which we saw other tables were having the same. Later, I found out that they charged us 3 Euros for a jar of water which to me didn't even taste like a distilled mineral water as it never came in a brand new opened bottle. There were lots of jugs of water prepared already in a corner upstairs. So all in all, I felt completely ripped off by this trendy cafe in Firenze.
To be fair, the upside of this cafe was that the cafe was clean and trendy, and the food pricing was not aggressive plus the food quality was actually not bad. Since it was a comfortable sitting thats why we went back twice ( before we checked the receipt).
I would had wished they had charged more fairly. We go to Italy at least twice a year and this leaves a bad impression of Firenze to us as tourists. The shocking fact was this is the first time a cafe dares to charge coperto on baguettes and a coperto service charge on a toddler. Even Michelin Star and more high end restaurants (and osteria) in other parts of Italy and Spain had been fair in NOT charging a toddler a cover charge.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.