Stayed at Albergo Bencidormi during my trip in October 2012. The experience was dreadful. We were received by this Asian lady, whom she claimed was Roberto (the owner)'s assistant and Roberto was not coming in on that day. We were treated like immigrants. Her tone and stare was awful. She had a racist attitude in her, it's really hard not to notice it. I was pondering "Come on, I'm a paying customer for God's sake". It was really unfortunate that Roberto was not there to help us out. Such careless service should not have happen, and mind you lady, if you are living in Florence, it doesn't mean it makes you a better person. Humility defines a person, arrogance rots a person. But we left in peace as Roberto was around to send us, he is such a nice guy, and I felt sorry for his encounter with such a deplorable assistant. He should really consider handing out such a task to a cleaning lady. What do they know about service since it's not their concern.
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