My husband and I stayed for 4 nights at the Magenta Hotel. It's about a 8 minute walk to the train station and 10 minute walk to most sights in the city of Florence. For the first few nights, we appreciated being a little bit outside of the hustle bustle and having a quiet street to stay off of. The breakfast each morning was nice (croissants, espresso) and there are a few good restaurants near by and the rooms are clean.
Now for the bad news...
We had booked Hotel Magenta for 4 nights (Sunday-Thursday AM checkout) the first night of our arrival, we went into our room and found the toilet to be leaking all over the bathroom. The owner relocated us to a slightly bigger room and we settled in. On Wednesday morning, we still were scheduled to stay that night but the staff asked us for our hotel key (something they hadn't done the previous 3 days). We told them we still had another night at the hotel but due to a language barrier I don't think they understood. We left them our keys thinking it was something they normally do but just forgot to ask us before.
When we returned, they acted surprised to see us back. We told them they had our key and they scrambled to figure out what happened. The front desk worker told us there was a leak in our room so they had to move our stuff. Come to find out, they needed our "bigger" room for another occupant and moved all of our belongings without contacting us or ANY notification. All of our luggage, personal items and valuables were moved to a completely different floor. When we talked to the manager the next day, he said he was sorry and gave us a discount on our stay.
I would not recommend this hotel based on my experience.
- Official Description (provided by the hotel):
- Hotel Magenta is a small family hotel run by the Avuri family, located in the historical center of Florence. Thanks to its strategic position you can easily reach both the Renaissance heart of Florence with its museums, the cathedral and historical buildings, Fortezza da Basso and Palazzo dei Congressi and the new "Music and Culture Park ". Hotel Magenta is also located within walking distance of the Polimoda International Institute of Fashion and Design, the American Consulate and the central railway station of Santa Maria Novella. ... more less
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