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“Hotel is fine, cafe is the worst”

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Novotel Firenze Nord Aeroporto
Ranked #268 of 410 Hotels in Florence
Reviewed 28 August 2013

We stayed as a group at this hotel, mainly because of the price and because it was so close to the airport. The hotel was fine, rooms average. We had to get help logging on to our computers, the passwords didn't work. Fortunately we had a woman who manages a hotel with us and she instructed the staff how to bypass something technical, and then we were able to log in. The hotel also provides 30 minutes of free wifi on their computer.
The main reason I'm writing is the complete inadequacy of the cafe staff. Not only did it take forever to take my order....I actually had to get up and ask someone to take it after nearly a half hour of sitting there...when it came it was the wrong thing. I had pointed to it in their menu so as not to be misinterpreted. There was a slight apology and another long wait. Can't even remember if the potato soup for 11 Euros was good. Add a dish of crudite and water and 22 Euros left my wallet. No tip. I am normally not a negative reviewer, but this was unusual.

  • Stayed: June 2013, travelled with family
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Thank Pastiche46580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 30 August 2013

Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret the standards of cafe service fell short of your expectations and we ask you to accept our most sincere apologies.

We have taken note about your note concerning it and we want to assure you that proper actions will be taken into consideration for future improvement.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri

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Reviewed 19 August 2013

As a family of four we stayed in one of the family rooms of this hotel. What i really liked from the beggining is that this hotel that offers free parking respected our request for a renovated room on one of their renovated floors (not all rooms are renovated in this hotel). The hotel is easily accessible by car and does offer (upon reservation) a free shuttle service to and from the train station in the city center and the airport (not 24 hours a day though). The staff of the hotel are very friendly, speak various languages and are very knowleadgeable which is a great advantage for any hotel. Our room was a typical Novotel hotel room but it was recently renovated and sufficient for our needs. There was free wifi and free internet point with PC's and a printer for all the guests to use. Moreover there were nice facilities for children with xbox kinect and a normal x box as well as a table tennis and a free fussball which our children liked a lot. The gym was ok as well as the pool (which looked like it needed a bit more chemicals since its water was not very clear). The only negative point that can find in this hotel is the breakfast experience which needs to be improved both in its quality of food items as well as in their choice (plus the room could be renovated a bit to look more inviting). However this hotel is still a solid choice in this part of Italy!

  • Stayed: August 2013, travelled with family
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Thank kattiris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 22 August 2013

Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your nice comments, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We have also taken note about your comment concerning the breakfast service and we want to assure you that our Restaurant Manager has already put in place proper actions in order to improve the quality of this service.

We look forward to welcoming you back soon to our Novotel Firenze.

Yours sincerely,

Marco Ministeri
General Manager

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Reviewed 11 August 2013

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank anmcc
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 12 August 2013

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Reviewed 10 August 2013

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Jair_C_Leite
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 12 August 2013

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Reviewed 6 August 2013

If you are looking for some place to stop during a Tuscany road trip, this might be your place. It is a big hotel (Novotel standards) and is located outside the town. Free parking and close to the airport.

Room Tip: Non smoking!
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  • Stayed: September 2012, travelled with family
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Thank GuiGiustina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 12 August 2013

Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Novotel hotels.

Yours sincerely,

Marco Ministeri
General Manager

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Reviewed 5 August 2013

We stayed in the Novotel for 2 nights while visiting Florence. The lobby and pool are fine, but the rooms are old and dated. If you are expecting a 4 star like the novotel in Venice you will be disappointed. On a positive note the staff was excellent.

  • Stayed: August 2013, travelled with family
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Thank traveltracers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We have also taken note about your note concerning the room confort and we want to assure you that proper actions will be taken into consideration for future improvement.

We look forward to welcoming you back soon at the Novotel Firenze.

Yours sincerely,

Marco Ministeri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

My sister and I stayed here one night having arrived late at Florence airport and before setting out for our rental property the next day. It was a little bit difficult to find from the airport (although very close) and driving instructions would help. However once we got there they could not have been more helpful. It was very comfortable, clean and good value. The restaurant was very nice for both dinner and breakfast. I would definitely stay there again if need arose. Be aware it is NOT in the centre of Florence, but it is very convenient for the airport and road travel.

  • Stayed: July 2013, travelled with friends
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Thank dinahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded 8 August 2013

Dear Guest,

We are in receipt of your kind review and we do thank you for taking the time to let us have your opinion about your recent stay at the Novotel Firenze.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

Hoping to have the pleasure to welcoming you again to our Novotel Firenze we remain,

Yours sincerely.

Marco Ministeri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Firenze Nord Aeroporto

Address: Via Tevere 23 | Zi Osmannoro, 50019, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#114 Luxury Hotel in Florence
Price Range: £45 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Firenze Nord Aeroporto 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Novotel Firenze Nord Aeroporto is a comfortable 180-room 4-star hotel ideally located near the airport and A1 highway, giving easy access to Florence city center and the train station. 9 meeting rooms and free WIFI available. Shuttle to airport and city center runs at fixed times, subject to booking and availability. Perfect for business or leisure, the hotel offers rooms for 2 adults and 2 children, restaurant, bar, open air swimming pool and indoor car park. ... more   less 
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Also Known As:
Novotel Firenze Nord Aeroporto Hotel Florence
Novotel Hotel Florence
Novotel Florence
Sesto Fiorentino Novotel

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