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“Value for money” 4 of 5 bubbles
Review of Novotel Firenze Nord Aeroporto

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Novotel Firenze Nord Aeroporto
Ranked #261 of 421 Hotels in Florence
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1,406 reviews from our community

Traveller rating
    154
    565
    445
    166
    76
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
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English first
Moret-sur-Loing, France
Level Contributor
105 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

Been very disappointed with the staff here, as they are obviously understaffed in the evenings, when people are checking in.

Been told to wait of couple of times for various reasons, and instead of making your stay wonderful and be wow-ed, just disappointed they kept on giving reasons for anything that's wrong.

Pros:
1. Location is OK.
2. Price is OK.
3. Room size is good.

Cons:
1. Staff. Ugh.
2. Parking spaces are very limited, you don't want parking at the back. If there is complimentary parking underground, they should be clear about it.

  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank vodkacran23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review, 10 September 2013
Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.

We have taken note about your note concerning it and we want to assure you that proper actions will be taken into consideration for future improvement.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Indiana
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 August 2013

We stayed as a group at this hotel, mainly because of the price and because it was so close to the airport. The hotel was fine, rooms average. We had to get help logging on to our computers, the passwords didn't work. Fortunately we had a woman who manages a hotel with us and she instructed the staff how to bypass something technical, and then we were able to log in. The hotel also provides 30 minutes of free wifi on their computer.
The main reason I'm writing is the complete inadequacy of the cafe staff. Not only did it take forever to take my order....I actually had to get up and ask someone to take it after nearly a half hour of sitting there...when it came it was the wrong thing. I had pointed to it in their menu so as not to be misinterpreted. There was a slight apology and another long wait. Can't even remember if the potato soup for 11 Euros was good. Add a dish of crudite and water and 22 Euros left my wallet. No tip. I am normally not a negative reviewer, but this was unusual.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pastiche46580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review, 30 August 2013
Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret the standards of cafe service fell short of your expectations and we ask you to accept our most sincere apologies.

We have taken note about your note concerning it and we want to assure you that proper actions will be taken into consideration for future improvement.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nicosia
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

As a family of four we stayed in one of the family rooms of this hotel. What i really liked from the beggining is that this hotel that offers free parking respected our request for a renovated room on one of their renovated floors (not all rooms are renovated in this hotel). The hotel is easily accessible by car and does offer (upon reservation) a free shuttle service to and from the train station in the city center and the airport (not 24 hours a day though). The staff of the hotel are very friendly, speak various languages and are very knowleadgeable which is a great advantage for any hotel. Our room was a typical Novotel hotel room but it was recently renovated and sufficient for our needs. There was free wifi and free internet point with PC's and a printer for all the guests to use. Moreover there were nice facilities for children with xbox kinect and a normal x box as well as a table tennis and a free fussball which our children liked a lot. The gym was ok as well as the pool (which looked like it needed a bit more chemicals since its water was not very clear). The only negative point that can find in this hotel is the breakfast experience which needs to be improved both in its quality of food items as well as in their choice (plus the room could be renovated a bit to look more inviting). However this hotel is still a solid choice in this part of Italy!

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kattiris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review, 22 August 2013
Dear Guest,

Thank you for taking the time to inform us about your experience following your stay at our hotel.

My team and I are really grateful for your nice comments, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We have also taken note about your comment concerning the breakfast service and we want to assure you that our Restaurant Manager has already put in place proper actions in order to improve the quality of this service.

We look forward to welcoming you back soon to our Novotel Firenze.

Yours sincerely,

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Firenze Nord Aeroporto

Property: Novotel Firenze Nord Aeroporto
Address: Via Tevere 23 | Zi Osmannoro, 50019, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#112 Luxury Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Firenze Nord Aeroporto 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Novotel Firenze Nord Aeroporto is a comfortable 180-room 4-star hotel ideally located near the airport and A1 highway, giving easy access to Florence city center and the train station. 9 meeting rooms and free WIFI available. Shuttle to airport and city center runs at fixed times, subject to booking and availability. Perfect for business or leisure, the hotel offers rooms for 2 adults and 2 children, restaurant, bar, open air swimming pool and indoor car park. ... more   less 
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Also Known As:
Novotel Firenze Nord Aeroporto Hotel Florence
Novotel Hotel Florence
Novotel Florence
Sesto Fiorentino Novotel

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