Overall I have been disappionted with the standard of the Novotels I stayed in whilst in Italy - this hotel was the first one I stayed at and probably was the most disappionting overall. I have stayed at Novotels in other countries and was very surprised at the standards here. I cannot fault the reception staff as I they were friendly and efficient - they at least were up to the usual standard I have experienced at Novotel.( I have rated the service only average because although reception service was good in other areas service was poor) The room and bathroom were adequate however the entry door kept sticking and was difficult to open. We arrived late afternoon and the restuarant was not open so we had to have a snack meal in the bar - these snacks were expensive and poor quality and took a long time to arrive - there were no other options as there is not much in the local area in the way of cafes/food outlets. The location is a fair way out from Florence itself however the hotel provides a shuttle service - the last return Shuttle is 8 pm so if you wish to have dinner in town you would usually need to get a Taxi - these ranged from about 22 EUR to 32 Euro. Breakfast was absolute chaos each day we stayed with the staff being flustered and somewhat rude ( probably because they were overworked and understaffed). We tried to change our times to aviod this chaos but there was obviously a number of tour groups staying at the hotel as a large number of tables were reserved for them. Although these tables were reserved for certain times the hotel did not seem to have catered for these groups by providing sufficient staff as there was not enough staff to provide sufficent food or utensils for the number that descended on the breakfast room. Each day we were not able to get glasses to put juice or water in and had to ask more than once for these to be provided. The hot food ran out and took up to 30 minutes for more to be brought out. Other items including bread were consumed and not replaced for a long time - usually after you asked more than once. Given that the choices of food available were limited I feel that there should have been more staff to ensure that there was not a long wait for more food to be provided. After my experience with the snack meal and the breakfast I certainly had no desire to try the restaurant for a dinner meal. There were a couple of positives - the hotel swimming pool was really nice and the provision of computers in the foyer was helpful.
- Official Description (provided by the hotel):
- The Novotel Firenze Nord Aeroporto is a comfortable 180-room 4-star hotel ideally located near the airport and A1 highway, giving easy access to Florence city center and the train station. 9 meeting rooms and free WIFI available. Shuttle to airport and city center runs at fixed times, subject to booking and availability. Perfect for business or leisure, the hotel offers rooms for 2 adults and 2 children, restaurant, bar, open air swimming pool and indoor car park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Southall Travel, Odigeo, Hotels.com, HotelsClick, Evoline ltd, HotelQuickly and Cancelon so you can book your Novotel Firenze Nord Aeroporto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Firenze Nord Aeroporto Hotel Florence
- Novotel Hotel Florence
- Novotel Florence
- Sesto Fiorentino Novotel