My wife and I spent 4 nights at this property while on vacation in Florence. The rooms are very nice and the hotel appears to be brand new. We received a free upgrade to a suite and our only complaint was that we had just one power outlet between the two rooms.
The location is great. Near the river and a 10 minute walk from the heart of Florence.
The service however was dreadful. The check in process was slow. The staff was not helpful at all with dinner reservations. We asked them to assist one evening and they acted like it was an imposition, did not offer any directions, and when we got to the place they did not have a reservation for us. The bell staff had to be tackled to get their attention to assist with our bags. Housekeeping failed to leave coffee in our room (we just bought some ourselves at the local market) and left us with the same dirty glasses for 4 days.
The value was even worse. A lame breakfast buffet is €20 per person and Internet that was supposed to be €10 for 24 hours expired at midnight after just 10 hours.
Maybe if the staff and management can get their act together, this will be a legitimate 4 star hotel when it grows up.
- Official Description (provided by the hotel):
- An old villa from 19th Century with private garden located in the lively heart of Florence and transformed into a boutique 5 stars hotel full of charm and warm atmosphere, according to the neoclassical Florentine tradition. All rooms are elegantly designed and decorated differently but all equipped with the most up-to-date comforts. In a few step from the hotel you can easily reach all the most important attraction of Florence. Capriccio restaurant is the gourmet option for hotel guests to experience greta italian food in a very relaxing enveiroment. ... more less
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- Also Known As:
- Montebello Splendid Florence
- Montebello Splendid Hotel Florence