The staff must be getting on and writing a good review for every bad one posted- just as they did in their guest book in the lobby of the hotel, which is filled with negative reviews from guests. THERE IS NO OTHER WAY THIS HOTEL WOULD BE RANKED 4 STARS. The staff is incredibly rude. I often caught them rolling their eyes at me, my family members, and other guests, breathing heavily in annoyance when asked questions or for directions, and mocking people as they walked away from the concierge and check-in desks. The breakfast is poor and the people working it are once again VERY RUDE. For example, when I told them we had 6 people the hostess rolled his eyes and made a comment about it being so many people. I then asked if seating 6 people was a problem and he just shook his head. The rooms are okay at best but not nearly worth the exuberant price in which they cost. The only good thing is the terrace restaurant on the roof (for the view, not the service or food).
- Official Description (provided by the hotel):
- Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more less
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- Also Known As:
- Grand Hotel Florence