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“Ideal stay In Florence”

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Grand Hotel Minerva
Ranked #52 of 412 Hotels in Florence
Certificate of Excellence
Mexico City, Mexico
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ideal stay In Florence”
Reviewed 19 June 2012 via mobile

Great location, very good size rooms considering european hotels, good buffet breakfast (also by european standards...), would stay here again

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAROLINA75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Michigan
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2012

The desk staff were wonderfully helpful to us when a critical problem arose. My husband's wallet and passport were stolen by a pickpocket near the Uffizzi. The Manager called the consulate for us, and we were able to set up an appointment to get an emergency passport. The manager also gave us good advice on how to proceed. But then the following day someone called the hotel after finding my husband's passport and wallet (without the money of course) in the street. My husband had a MInerva receipt in his wallet, so the finder called the hotel inquiring. Another young man on the staff, Guilio, kindly called and set up an appointment with the finder, and drew us a map on how to get to the location to pick up my husband's passport. We are grateful and thankful for their help!!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Linda47Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Grand Hotel Minerva, responded to this review, 22 June 2012
Dear Guests,
thank you for choosing (and reviewing) us again! A special thanks for mentioning my collaborator Giulio and myself. I sincerely think nothing special was done on our side: doing anything possible for our guests to enjoy their holidays or helping them solving inconveniences when they arise is our priority and it is our greatest satisfaction when we succeed at it. Well, in this case a stroke of luck helped out…
A small note on safety in Florence for TA users: the city is very safe, you can walk around downtown at any time without facing any danger. As in every tourist city, pickpockets may be around and our suggestion is to leave your valuables in your room’s the safe deposit box.
Looking forward to welcoming you again to our hotel,
Stefano Fusaro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2012

Very good location- 5 min walk from train station
Spacious 3 people room
The rooftop pool and night view were great!
Receptionists were friendly and helpful

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RelenaShi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England
Level 5 Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 17 June 2012

Nervous because we booked some while ago through Booking.com, then shortly before we were due to arrive we received notice that our booking could not be honoured because we had booked with a debit rather than a credit card ! Never happened before on the many times we have used Booking.com. We got round this by letting the hotel have my sisters credit card details (having never had a credit card ourselves). Our intention in any case was to settle our bill with cash.When the time came we were informed that there was a cash payment limit of 999 euros. Doh !! Our bill was over 1000 euros but fortunately we were allowed to pay the difference with yep, our debit card !
Having got that off my chest, let me say that we couldn't have picked a better hotel in Florence. The location was ideal, close to the station but in an almost traffic free square, the beautiful piazza Santa Maria Novella. All the major sights were within strolling distance as were shops, bars, and restaurants. The room ( a suite at the rear with a view over the rooftops to the facade of the church ) was comfortable, clean with a comfortable bed and seating. The breakfast was excellent ( loved the bacon, sausage and scrambled egg ) with plenty of choice. The staff were very helpful and cheerful and a real bonus was the rooftop pool, we had children in our party and the promise of the pool after all the culture kept them sweet. In conclusion, an excellent hotel.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caro103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Grand Hotel Minerva, responded to this review, 22 June 2012
Dear Guests,

thank you very much for your preference and for your very generous review. I just would like to point out a couple of things regarding credit cards and payment.
Whenever you book online you are requested a credit card as a guarantee for payment. This basically guarantees the hotel for late cancellations or no shows and hoteliers need to be able to charge it without having it in their hands. That is why we test credit cards a couple of weeks prior to arrival. Some debit cards do not allow this kind of remote operation and I think this was your case. When credit card tests fail, we contact our guests in order to allow them to check with their bank or credit card company, but never cancel the reservations without notice.
As to the cash limit, this is a recent regulation: hotels (as well as other activities) are not allowed to accept more than 999,99€ for the same service (stay) by the same guests. Debit cards (as well as Bancomats) are more then welcome, but, as I was saying, they need to be physically in our hands to be charged.

Looking forward to welcoming you back to Florence,

Filippo Burroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington Hills, Michigan
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 June 2012

We took the train from Venice to Florence and booked the Grand Hotel Minerva for the location. Truly a block away from the train station. Very well located in Florence and within walking distance of every attraction. The morning buffet was very extensive and had lower fat options which made me really happy! The front desk staff was helpful and recommended great dining options. The rooftop pool is a great way to unwind at the end of the day. If you buy a drink appetizers are included and they are wonderful! My only complaint is that the bed was too hard and I didn't sleep as well as I would have hoped.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank debimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parker, co
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 June 2012

This hotel is located within easy walking distance of the train station and the bus station. The staff is very helpful and friendly. Before our arrival they made reservations for us at the Uffizi Gallery and the Accademia. Our room had a great view of the Piazza Santa Maria Novella. Rooms are spacious and nicely furnished. The breakfast was included in our room and was delicious. They had a large selection of just about anything you would want including lots of fruit, pastries, eggs, meats, juices, etc. We didn't get a chance to use the rooftop pool, but it looked wonderful. Wish we had scheduled more time in Florence.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mehinco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Minerva

Property: Grand Hotel Minerva
Address: Piazza Santa Maria Novella 16, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Florence
#39 Family Hotel in Florence
#48 Business Hotel in Florence
#61 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Minerva 4*
Number of rooms: 100
Official Description (provided by the hotel):
Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 102 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more   less 
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Also Known As:
Grand Hotel Florence

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