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“Nice Hotel in a lovely city”

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Grand Hotel Minerva
Ranked #49 of 409 Hotels in Florence
Certificate of Excellence
Reviewed 26 January 2014

This was my first time in Florence and only for one night since we were traveling around Italy.
We chose this Hotel base on Tripadvisor reviews and for its location.

The Hotel is located just across the church Santa Maria Novella and five minutes from the main train station. The Duomo and the museums are also within walking distance.

We reserved an apartment for the 4 of us and it was a great decision. It was a very comfortable room, divided in two levels, each one of them with their own bedroom, bathroom, mini bar, flat TV, and coffee and tea facilities. We had a lovely view to the Piazza.

The people at the reception were extremely helpful on recommending places to eat local dishes and making the reservations.

Breakfast was plenty, with nice food and a wide selection of pastries and juices. Internet is also offered free of charge and through the Hotel.

Unfortunately, we couldn't enjoy the nice terrace since it was winter but we are considering to visit again in spring or summer.

Room Tip: The apartment, also advertised as quadruple room, is an excellent option for families
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  • Stayed: January 2014, travelled with family
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1  Thank Vaquitalekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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565 - 571 of 2,020 reviews

Reviewed 24 January 2014

Typing this review in the hotel. It's hard not to love this place. It is 3 mins from Firenze SMN station, and located in front of a square so it's not too noisy traffic wise. The hotel has strong wifi with consistent signal and I don't have to log in many times a day. It's very near (5mins) to the bus station for a bus to The Mall, very near the pick up point (3 mins) for bus to Barberino Designer Outlet and really near to starting point for our TasteFlorence food tour (5 mins). Within 10 mins to Mercato Centrale (central market) and 15 mins to Uffizi museum. You get the picture. Florence is very small and this hotel is in a good location to reach most sights in florence.

Room is clean and for the price, it's big. We have space in the room to open 3 full sized luggage. Toilet has a bath tub and is big for european standards. I took room 206. It's not the classic room, probably the superior room.

Lastly, this hotel has the most friendly staff. Before I arrived, i asked for directions, and for suggestions on what to do. Many different staff replied to me including Roberta, Giulio, Silvia, Claudia, Margherita. And there were all friendly, and very ready to help a first time tourist to florence. The first day I called to ask for bedroom slippers and the housekeeper came up with 2 slippers, bathrobes, biscuits and a bottle of water. This is truly called going the extra mile and I like my hotels like that.

Room Tip: Love the room facing the square.
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  • Stayed: January 2014, travelled as a couple
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1  Thank ShawnBock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014 via mobile

We stayed at the Grand hotel minerva for 5 nights and just loved it! We had a very spacious room with a balcony overlooking the piazza di Santa Maria which was amazing! It was a little noisy at night though. Overall, the hotel has a great location and is really comfortable. I would highly recommend it!

Stayed: January 2014, travelled as a couple
1  Thank Karlasab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Cool, Spacious room and had a roomy bathroom, coffee in the room, lots of counter space in room and in bathroom. Loved this room. Had awesome large windows that swung out and opened over a courtyard that was enclosed and seemed to be just a garden. Comfortable and nice experience. Front of hotel faced a large, very large open square with shopping and food options in every direction.

  • Stayed: September 2013, travelled with friends
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3  Thank Marty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

This is a good four star hotel in an excellent location close to all major Florence attractions. Room was good (not excellent), public areas are good, WiFi worked fine. Breakfast was above average.
The hotel efficiently parked the car for us and returned it when it was needed. Next trip to Florence would return to same hotel.

  • Stayed: December 2013, travelled as a couple
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1  Thank yona m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Stayed for 2 nights. Was given free upgrade to a top floor suite, appreciated. Room was spacious. Did not like carpeted floors, room looked a bit dated and could have done with some modernisation. Bed could have been a bit more comfortable. Staff were friendly and helpful. Restaurant appeared to cater for more upmarket / business people, not suitable for family with small child. Breakfast was good.

Room Tip: Top floor suite was good size for family.
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  • Stayed: December 2013, travelled with family
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1  Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FilippoBurroni, Direttore generale at Grand Hotel Minerva, responded to this reviewResponded 2 January 2014

Dear Guests,
thank you for your kind review and for your suggestions. It would be of help to know the room you were in since our suites are a little bit different from each other it would be helpful to have its number and also to know if you found our bed too soft or too hard or else. Please do not hesitate to contact me at fburroni@grandhotelminerva.com.
As to our restaurant, I am sorry that it did not attract you. Hotel restaurants must cater to a wide range of different customers and it is not easy to have them be appealing at a first glance to a specific segment like families. This said I would like to inform our common readers that we do offer a kids menu which is also funnily presented as a big colored dice and that our waiters are well trained to suggest and cater for kids.
We look forward to your next visit, possibly during the summer time, when our “al fresco” restaurant, with seats facing the façade of the Santa Maria Novella Church will be operating.

With my best regards,

Filippo Burroni – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

Was in Florence for 3 nights with my family. Stayed there after my train ride from Milan. Location is within walking distance from the SMN train station. Also walking distance to Duomo and all the shopping areas.
Hotel is located in front of a plaza.
Hotel is clean and staff are helpful, especially Ms Margarita from the check-in staff. She explained all the enquiries and was given a map with all the attractions upon check-in. Breakfast was great with good selection. The breakfast room and lobby area are lovely.
Just a small inconvenience during my stay was due to winter, the hotel air-conditioning was turned off. I need to open the window to prevent stuffiness in my room. However, mosquitoes were able to enter the room with the window opened. Using the hotel provided mosquitoes electric plug did not solve this problem.
Still, it is a wonderful hotel and will consider to stay in this hotel if I cone back to visit this lovely and wonderful Florence.

Stayed: December 2013
1  Thank postofficesin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FilippoBurroni, Direttore generale at Grand Hotel Minerva, responded to this reviewResponded 2 January 2014

Dear Guest,
Let me first of all thank you for having selected our hotel among the many lodging options offered in Florence. A special thanks for mentioning the helpfulness of our staff and even Margherita’s name. She is now with us since more than 4 years and we are very happy about that.
I am sorry for the inconvenience related to air conditioning and mosquitos. This winter has started a bit crazy with temperatures going up and down from one day to the other very quickly. The air conditioning system cannot be turned from hot to cool in an hour so with very “undecided” weather temperature we are subject to this kind of inconvenience.
We look forward to your second visit to Florence and hope you will contact me directly in order to organize your stay in the best possible fashion.

Filippo Burroni – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Minerva

Address: Piazza Santa Maria Novella 16, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Florence
#39 Family Hotel in Florence
#48 Business Hotel in Florence
#61 Romantic Hotel in Florence
Price Range: £125 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Minerva 4*
Number of rooms: 100
Official Description (provided by the hotel):
Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 97 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more   less 
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Also Known As:
Grand Hotel Florence

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