Having recently stayed in other Italian cities (Venice and Sorrento) in four star hotels, our expectations of Hotel Minerva were high. We were disappointed. It wasn't terrible by any means, but I resent paying four star prices for a three star product.
The hotel itself is ideally situated next to the train station, and within walking distance of all the major attractions. Plenty of nice restaurants and bars nearby, and the lovely church next door.
The room on arrival was freezing - after asking the hotel staff were quick to provide a portable heater - the staff were nearly always attentive and professional - a credit to the hotel. The bed linens were high quality and clean, however the towels provided were a bit thin. The bathroom was disappointing - an over bath shower of poor quality and a wall mounted "hair drier" that blew vaguely warm air unenthusiastically. We noted many people arriving at breakfast still with wet hair, so the issue seemed to be hotel-wide!
Breakfast was ok, and all the staff were friendly and helpful - they obviously work hard.
We didn't use the restaurant during our stay, but sat at the bar a couple of times - on one occasion we wished to leave and pay the bill, but there was no staff member to be seen! We waited five minutes while the reception staff summoned someone to attend to us.
The hotel is very clean and nicely decorated and our room was no exception, but it lacked any 'wow' factor that would put it in the four star league for me. The upstairs terrace was closed during our stay, which I felt was a major loss as we were looking forward to the views, etc.
WiFi did not exist for us beyond the lobby area, which was poor.
We will be returning to Florence in the future, but I'm afraid it will not be staying at the Grand Hotel Minerva.
- Official Description (provided by the hotel):
- Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 102 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more less
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- Also Known As:
- Grand Hotel Florence