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“Exceeded our expectations”
Review of Hotel Rapallo

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Hotel Rapallo
Ranked #24 of 421 Hotels in Florence
Certificate of Excellence
Gavle, Sweden
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceeded our expectations”
Reviewed 24 June 2014

We just stayed 3 nights at hotel rapallo (june 2014) and we can warmly recommend it. Great location, quiet street on walking distance from central station and all the tourist attractions. The room was great, nice interior, comfortable bed, qood quality towels etc. Breakfast good, and a s a bonus free coffee an tea buffet in the afternoon, which was a nice suprise. Very friendly and helpful staff.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank lavvely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 25 June 2014
Thank you for your comment and for choosing our hotel. we try to give our guests the best possible service, including the best tips for making the most of the city. often we read that our guests are fine for this, and we take this opportunity to tell you, ask again, for us and 'a pleasure to serve you and offer you the best we can do.
Lorenzo
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buckinghamshire, England
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 June 2014

I picked this hotel having read favourable reviews, and agree that it is a lovely place, more 4* than the 3* rating it holds. It is about 10 minutes from the SMN station (walk past McD's and turn left, keep going till you reach the hotel). This was the most expensive of the hotels we stayed in during our Italian sojourn, and I think that was reflected in the quality of the bathroom and the furnishings. The owners & staff were very helpful and offered interesting information. We did find it noisy as our room faced out to a busy road, but then Florence is a busy city. Snacks and drinks provided in the lounge gratis were a very nice touch. A great family run business.

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank Chez-Hart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 25 June 2014
thanks for your comment, and to have contributed to certify the quality of the other reviews with your direct experience. what they write our guests from home we read with great interest to improve and provide a better service.
friendliness
Lorenzo
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London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2014

We had lovely stay in Hotel Rapallo. It was super convenient for all the major sites and the train / bus station. Our room was quite spacious and had everything we needed including good wardrobe space and a huge balcony. The staff were always on hand and could not have been friendlier - including our main host Lorenzo who could have not done enough. We did a couple of his morning tours and they were the perfect garnish to our stay in Firenze. We found the breakfast to be more than ample and the offer of free tea, coffee, cakes and snacks throughout the day was something we sorely missed for the rest of our trip. IWe never really understood how the TV worked and had to ask for our tea / coffee facilities in our room to be topped up but these were very minor issues. t was home away from home and we would definately return.
Highly recommended!

  • Stayed May 2014, travelled with family
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Helpful?
Thank Susi_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 19 June 2014
Dear thanks for your comment, I remember with pleasure your stay in Florence, and I'm really pleased that you have brought with you a thing so pleasant. Hopefully you'll have another chance to come back and visit and grim time for another walk to discover our city.
a warm greeting
Lorenzo Conti Lapi
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Brussels, Belgium
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 June 2014

For its location, a reasonably priced hotel, nicely renovated with helpful staff. Organized tours with Lorenzo are definitely worthwhile - nothing like a guided tour with a local who is well versed in the city's rich history.
Some minor points of improvement are the quality of the breakfast and the cable of TV in our room was not very neatly set-up with the Sky decoder resting on top of the TV screen.

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank jaybay_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 18 June 2014
Thank you for your comment, for me it is a great satisfaction cammianre with my guests to the city 'of Florence. In our hotel we are what we are, what we do and we do it with passion and heart. thanks for having appreciated
Lorenzo Conti Lapi
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Hertfordshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

A perfect hotel for a city break. Closest enough to the centre to make all the major attractions accessible on foot.
The hotel was refurbished a couple of years ago and is still in excellent condition. The room was well appointed and very comfortable. A really excellent touch was the "free" snacks and drinks available in the bar area when we arrived back each day. This was the kind of added value that we hadn't expected but was much appreciated!
I have no hesitation in recommending this "city break" hotel.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Markjsac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 18 June 2014
Thank you for your comment, we are pleased to read that your stay was enjoyable and we hope to have you back soon our guests
Lorenzo
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Auckland Region, New Zealand
Level Contributor
238 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 8 June 2014

What a pleasure to report that the Rapallo team delivered another wonderful couple of days experience in their fine hotel. We rated it better than 3 star but the staff advised us the ratings were capped by lack of full restaurant service. Excellent facilities, spotlessly clean and their helpful service (in good English), plus excellent breakfast and afternoon tea options made the stay most enjoyable. Lorenzo and his team should be proud of their high TA reputation and many satisfied travellers. Highly recommended.

  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 9 June 2014
thank you for your comment. I am very proud of our entire team, is a very professional group, with great experience and love for the service, dowry essential to make a pleasant and functional hotel. Today's comments on tripadvisor expand a judgment on a planetary level, but the ancient art of hospitality has not changed its fundamental characteristics: service, service, service.
an affectionate greeting,
Lorenzo Conti Lapi
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Alfred, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2014

From arrival to departure five days later, the staff made us feel like honored guests. Every question that we asked elicited full and truly helpful response. We were even given an excellent walking tour of Florence's historic district. All facilities were kept in immaculate condition. The breakfast buffet was excellent. Best of all, the hotel was located within convenient distance of the train station, historic sights, and the mercado. We will definitely return to the Rapallo.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Charedm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this review, 9 June 2014
thank you for your comment. The walks to Florence with our guests see it starting to taste, this is a great satisfaction. Despite that colleagues accuse me of believing the fact that our work as well as a meet and greet service is also an educational service, I still believe that, in keeping with the humanistic spirit of Florence. my love is more abundant for guests who appreciate it.
a greeting
Lorenzo
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Additional Information about Hotel Rapallo

Property: Hotel Rapallo
Address: Via Santa Caterina d'Alessandria, 7, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #24 of 421 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Rapallo 3*
Number of rooms: 26
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