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Irena V
Sofia, Grad Sofiya, Bulgaria

Clean hotel but very noisy

Review of Hotel Jane
3.0 of 5 bubblesReviewed 15 Apr 2017
The hotel is 10 min away from the touristic area. It was also very clean. Our main problem was the room, which was close to the elevator and very, very noisy. Also, the night staff would talk aloud at night, their room being on the same floor. Couldn't get a decent sleep at all. Don't get the breakfast - the coffee is Americano, you have to ask for expresso, and even the espresso didn't taste good. There is a good pastry and cafe very close to the Place Beccaria, on Via Gioberti, and a fantastic small restaurant on Via Gioberti, towards Piazza Alberti, on the left side - la Fuoripiazza.
Date of stay: January 2017
Room Tip: Didn't get the economy rooms by the elevator.
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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, Direttore generale at Hotel Jane, responded to this review
Responded 13 Mar 2023
Dear guest,
Thanks for your review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 April 2017

Though in a quiet neighborhood, we found the staff aloof especially the women who worked in the breakfast area who were rude... don't ask questions or anything extra as you'll get nothing but a scolding. Front desk staff spoke little English and hard to communicate with. Room adequate though blemished with needed upkeep and maintenance repairs. To use internet we had to sit in the hall with other patrons to get a good connection. Thankful for a juicer at breakfast to make fresh orange juice.

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Libby S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 March 2023

Dear Guest, Thank you for your review.
We are sorry to hear that you did not enjoy your stay in our hotel.
We look forward to having the chance to change your mind about us.
Best regards,
Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017 via mobile

My wife and I recently stayed at hotel Jane in Florence for two nights. The price was right as well as the location. Our room was on the first floor, small but had a nice balcony with a couple of tables.

Breakfast was standard European style(bread, pastries, cheese, cold cut meat, hard boiled eggs and coffee/jus), nothing fancy but just fine.

The walls were quite thin in our room and could hear our neighbours coming and going and talking. Also, there were a few Mosquitos in the room as we woke up with bites in the am. Otherwise good value for money.

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank Fleather
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 March 2023

Dear guest,
Thanks for your review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

Stayed at the Hotel Jane for 3 nights in March and was extremely happy with the time spent there. The hotel staff were all incredibly polite and helpful, they gave us a free map and directions on arrival. The room was compact and clean, it was cleaned daily and toilet rolls, towels and soaps were freshly replenished every day. I was pleasantly surprised to find a double bed instead of two singles pushed together. The room had an air con unit, hairdryer (don't expect a salon finish), mini fridge and an electronic safe which was helpful for storing valuables.

The hotel breakfast was light and tasty, with fresh fruit, pastries, toast, yoghurts, cereals and granola, boiled eggs, cold cuts and cheeses as well as fresh fruit juice, still and sparkling water and a selection of teas and coffees. One thing that some travellers might find quite strange at first is that you have to leave your room key at the hotel (there's a 24 hour reception) when you leave for the day. This is a great idea though as it means there's no possibility of losing your key.

The hotel is well situated for walking into the centre, we walked along the Arno every day for around 15 minutes before we reached the centre. If you want to to visit the main attractions like the Duomo and the Uffizi I recommend buying tickets in advance to avoid queues. Another tip I would give to English speaking travellers is to make an effort with your Italian, even if it's just reading off a menu in Italian rather than English, it will be appreciated by locals.

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank Sarazaar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 March 2023

Dear guest,
Thanks for your beautiful review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017

The location is perfect; only 10 min walk to Centro Storico, close to bus stops in case you want to move carrying a suitcase, lively street with restaurants and bars nearby.

The rich morning buffet and the friendly, smiling lady at the reception are also a plus.

On the not-so-bright side: the radiator was broken (it was obviously hanging from the wall) and the shower cabin was broken. I am really sorry that the service lady had to deal with tones of water every morning, but this is really poor hotel management.
When you visit Florence you must have in mind the old buildings lack soundproofing. By that I mean we could hear other guests snore.
One more thing that bothered me was the bed cover which had stains on. It probably serves as a cover and duvet many guests without being cleaned. To be honest, when I saw it I thought it would be best to cover myself with the blanket, but this was not a good idea either; when I unwrapped it, I noticed there are already people's hairs on it.
Also, the pillow was a surprise; there is not just one fluffy pillow in one pillowcase. Instead, there are two thin and hard pillows.
I am sorry to give you this review, but I hope that, at least, I will help improve your hotel's hygiene.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
Thank CinziaBelpaese
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 14 March 2023

Dear guest,
Thanks for your review.
We are sorry to hear that your stay was not up to your expectations.
We hope to have the opportunity to change your mind about us.
Best regards,
Staff-Hotel Jane***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2017

The elevator wouldn't fit more than 3 people at a time. we had to wait in the lobby till it comes down again . the tiniest room I have ever stayed. I cant even go inside the bathroom to take a shower. my friend skipped her shower because it was too tiny to enter. cant sit on the toilet sit because you will get it by the wall fitting and tap nearby. cant even move around the room. good early breakfast as we wanted. quiet location to walk (15 min walk) to the Duomo. wouldnt go back again though, for the room and bathroom size.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Matsree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 14 March 2023

Dear guest,
Thanks for your review.
We are sorry to hear that your stay was not up to your expectations.
Your reservation was for a small double room, which are small. We also have standard double rooms.
We hope to have the opportunity to change your mind about us.
Best regards,
Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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