had a horrible stay here. Now whenever I look back on our visit to Florence, staying at this hotel is a memory that has stayed with me. We went in the middle of summer, and we couldn't wait to cool down, but when we went to our room, we found out the air-conditioning was not working. The room had two floors, the beds were on the top level, but it was too hot to sleep there. Staff were not helpful. Only after a lot of complaining at the reception, to put it very mildly, did we get a fan placed in our room. We ended up having to sleep on the sofa and the floor, using whatever bedsheets we could salvage as bedding material. No other rooms were available. Would have walked out of the hotel and just paid for another room elsewhere, but we were part of a tour.
4-star rating? You must be joking. All my hotel experiences in the future will be compared to this one. At best, it is a hit or miss.More