I am not going to even bother to talk about the actual room I stayed as many vistors have already described them. Small rooms, small bathroom, thin sheets, thread bare towels, and digusting bathrooms. Incredibly noisy. The only reason I feel asleep was because I had brought sleep aids and I was exhuasted from the day.
My biggest complaint is the night lady (or man. I still have no clue). She speaks no English and is incredibly rude. I would go in the Breakfast room in the afternoon to use my laptop and she would come in yelling at me because she had to set the tables for breakfast. So I moved to the couch and then she continued to yell at me.
The worst happened when I tried to check out. I had a 7:30 am flight, so I arranged with the front to call a taxi cab to pick me up at 4:30 (which I am glad I did so early). I tried to pay the hotel in the afternoon when the front desk is manned by reall helpful and friendly people. They also speak english. They told me I had to wait until I left in order to do that. I figured that would be fine.
It was not.
I went downstairs at 4am. I had to wake up the lady because she was asleep on some lawnchair behind the desk. She did not like waking up. I told the lady I wanted to check out. She stared at me blankly and then tried to go back to sleep. I took the sign that had the check in/ check out times and pointed to it. She finally got it. She asked for my credit card and I gave it to her. She ran my credit card through the machine and it was processed. EXCEPT! She did not put paper in it to print out a receipt. She went to put paper in it. I told her she would need to cancel that payment if she wanted to run it again. She ignored me and ran my card again. It was declined. At first she was ok and I told her will try it again. It was declined again. She then began to yell at me saying that I was trying to leave without paying. At this point it is 4:30 and my cab is there. Without saying anything, she goes outside and tells the man to leave. I tried to explain to her that the first time she ran it, the payment was accepted but there was no receipt to print. She got really angry at me and started saying that I needed to get cash. She took and rather forcibly grabbed my luggage from my hand, put it in the back, and push me outside. Ok I am a young female, who is travelling alone. She puts me out on the street at 4 in the morning to go to an ATM to get cash. Well I knew I didn't have enough money in my back account and my credit was maxed out because of all the times she ran it. I banged on the door to get in. She finally let me in and I told her that again the first payment was accepted. She kept saying "You no leave" I asked her to called her supervisor or someone that spoke english. She refused. I mentioned that I was willing to leave my credit card number and they could try charging it again in a day when I got back to the states and I could deal with my bank. She ignored me. Also, my international phone had been stolen from me the day before so I had no way of contacting my family. Finally, I went behind the desk and went on her computer. I wanted to try to contact my mom to see if she could give me a credit card number because at this point I was scared of missing my flight. It was now 5am. She started screaming when I went on Facebook but I knew my mom would be on and she was. She said there was nothing wrong with my bank account and charge had actually posted. All of a sudden, the lady pushes me from the desk. She started screaming "Amanda Knox" and said she was calling the police. Finally, the supervisor from the morning called. The lady gave me the phone and I explained the situation. I told her I was willing to leave my information and they could try doing this again later. The supervisor agreed and asked why this was not done in the first place....
I think this crazy old lady must be in some scam thing because she wanted my passport (to keep!) as ID when I gave my credit card number. She wouldnt give it back, I had to go behind the desk and take it. Finally she called another cab for me and I was out of there! I got to the airport at 6am. Of course there was an incrediblely long line and it took me an hour to check in. By the time I got through security it was 7:15.
Its a shame really. I love the location of the hotel and the day people are really helpful and friendly. They just need to clean up, update the hotel, and fire the night lady.
So use caution if you stay here and dont check out early in the morning.
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- Also Known As:
- Medici Hotel Florence
- Hotel Medici Florence