I had booked two rooms - a triple and a double, for my family's stay in first week of June2010. The reservation was made way back in March and had been duly confirmed. However, on arriving at the hotel late in the evening, we were put up in an apartment with just one bathroom. We had to come back to the hotel again to request for accommodation with two bathrooms. The staff at front desk seemed helpless but offered to call the manager. We were made to wait for over two hours in the middle of the night, but the manager never came . Next morning, the manager was not even apologetic at the inconvenience caused to us. On the other hand he even suggested that a special favour had been done to us by giving us the apartment !
Having to share just one bathroom between the five of us caused us avoidable inconvenience not to speak of having to walk to the hotel every morning for breakfast.
The breakfast itself was sparse in content laced with poor service.
The ' Terrace garden' being boasted of by the hotel is a joke. It is actually a narrow passage in front of the rooms on the terrace with a few flowerpots!
Hotel Medici will certainly never be for consideration by me for any future visit to Florence.
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- Also Known As:
- Medici Hotel Florence
- Hotel Medici Florence