Everything about the hotel was not good; my experience from arrival to departure was extremely frustrating.
1.) The reception is not located near the rooms. Yes, this is listed in the fine print but when traveling many stops not everything is remembered. When i arrived another couple was also waiting at the room location. We pushed the call button for about 30 minutes before someone came and got my wife and I and we walked to reception.
2.) The room was not prepared as a double bed and they wanted to changed 20 Euros to make it this way. Why? They said the staff had left for the day (we arrived 2pm on a friday), but... the man who brought us to reception said he can do it. So they just lied.
3.) The room had little of anything. No coffee, No water. The refrigerator was off and i could not turn it on.
4.) The pictures in bookings.com are not close to the room i received and the front of the building in the pictures is not the same as my rooms building. My rooms building was under construction.
5.) Every time we wanted something... Internet, we had to walk to reception and give them 5 euros... Power adapter, we had to walk to reception and get one. When we got back to the room, we discovered the adapter did not fit our rooms outlets. So we called but they could not bring another one.
6.) The shower is setup poorly and water went all over the floor. 7.) The room had no-internal lock. This is unacceptable in a modern hotel. I wanted to make sure that the room was secure but it is impossible.
8.) The people at reception were not accommodating in anyway, the mode they operate under is to punish people. This came from their actions and their language they used when i brought up these issues to them before checkout. - When i brought up come and getting a power adapter that did not work. They said... "This is italy, we have different adapters." - This is italy, we do not speak english. Ok, so what? During our trip, we stayed at four places.
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- Also Known As:
- Residence La Repubblica Florence