We had a good experience with NOI and a very bad one. The good: when we were in the store, we purchased an excellent man's jacket. That was the good part. On the flip side, we ordered a custom made female jacket. After delays in arriving (after having paid over $200 for it to be shipped), once it arrived it was the wrong size (by two sizes). There was a significant lack of communication with the store after multiple tries. Finally, we were told we were sent the wrong one. We were told to send it back to them and they would once again make another custom jacket . We were told to pay the shipping and they would reimburse us.
After additional significant delays, they sent us another jacket: wrong size and wrong color. We have given up on them--and they never reimbursed us for the shipping.
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