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“Not very pleasant”
Review of Albergo Firenze

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Albergo Firenze
Ranked #211 of 410 Hotels in Florence
Reviewed 2 July 2014

Yes the location is great and this hotel is good value for money but we have not felt welcome here since the minute we have stepped into the hotel. The reception lady almost threw our room key and wanted to get rid of us although as tourists we have many questions. Room cleaning staff are very very loud, chattering, inconsiderate that some people are still asleep at 8 am as they are on vacation. It is the first time I stay at a hotel that doesnt have an iron which is very important for Anyone who has a suitcase with their clothes crumbled up !! The city is very beautiful but not when u wake up in a bad mood because of the hotel u chose to stay at. Not very happy.

  • Stayed: July 2014
    • Value
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2  Thank Mehrin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IreneTortoli, Responsabile reception at Albergo Firenze, responded to this reviewResponded 3 August 2014

Dear Guest,

First of all thank you for time dedicated to fill this commentary.

We are really sorry if your stay has not been so pleasant as you desired.
Concerning noise during the night or day, we are sorry you could not sleep well. Anytime there is noise along corridor if guests let reception notice, it's always our duty to warn people not to shout doors or speak loud.
Housekeepers have been also told to stay quite in the morning, even if, we have to say, they start not before 9.00 am, so at 8.00 maybe noise came from somewhere else.
Management has in program to improve insonorization and we do hope to have concluded soon.

Moreover, reception staff should not have welcomed you like that: makers have been already scolded by management.

Again, we apologize for these inconvenience and we hope to welcome you in the next future.

Best regards

Irene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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189 - 195 of 677 reviews

Reviewed 1 July 2014

We stayed at this hotel for 2 nights. We booked a quad room, which was a little tight by US standards, however we spent little time in the room. Room was clean and updated, however there were a few "finishing touches" that remained including tape on the ceiling and a few shudder slats that were missing. A few small changes would have made the room much nicer.

The location of the hotel is ideal. It is set back from the road a bit so street noise is minimal and the air conditioner worked reasonable well. Unsure if we would book this hotel again.

  • Stayed: June 2014, travelled with family
    • Value
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Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IreneTortoli, Responsabile reception at Albergo Firenze, responded to this reviewResponded 2 July 2014

Dear Guest,

Thank you for taking time to write down this comment.

We are glad you appreciated our hotel; for some rooms you are right, there still are some elements to be finished and fixed and we do hope this happens soon, but italian working company are always so busy to get a work completed.

We will do what is necessary to do.

Anyway, we do really hope you come to visit us once again and we take chance to thank you for having shared your travel experience

Best regards,

Irene

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Reviewed 26 June 2014

Stayed here for 4 nights, the hotel is in a fantastic location, walking distance to most main attractions. There are really good hole in the wall restaurants nearby, and the breakfast at the hotel is decent. There is a small selection of pastries, coffee, juice, cold cuts and cereals.. which is a normal Italian breakfast. The food is good and allows you to spend money on one less meal, so I liked it.
The rooms were clean, bathrooms were clean, but like others said, the showers were small for an average American traveler. I am a small person and I found it was difficult at times. However, it has hot water and gets the job done, so I can handle it. If you are a large person, I wouldn't recommend this hotel for the bathrooms.
The beds were not the best, my back hurt after sleeping there for 4 nights, but I was just happy to rest my head after such long and busy days. My room was somewhat noisy, I could usually hear people out in the lobby or the hallway, but not through the walls.
Staff is very friendly, helpful, and accommodating. Wifi doesn't work in the room, but works excellent in the hotel lobby. There are also computers in the lobby if you need to use internet. There is an elevator, which helps if you are higher up in the hotel.
Overall, I would stay here again even though it wasn't a 5 for me.

Room Tip: Ask for a room further from the lobby.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
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1  Thank Carly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrente, Responsabile reception at Albergo Firenze, responded to this reviewResponded 30 June 2014

Dear Customer

First of all thank you for taking the time for this review.
Regarding comments about the rooms, we are sorry that you found them not suitable for you because they were renovated last year. Beds and bathrooms are new and have been restored basically on the square footage of each single room. It may happen that some bathroom is smaller than the others.
We are pleased about good comments for hotel staff , we really take care. We are sorry only for the wifi which now is working in all hotel.
Finally, we are ready to welcome you in the very next future to appreciate again our service.

kind regards

Irene

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Reviewed 26 June 2014

Great hotel for a few days stay in Florence. Is in a great location, close to all the key sights of the city. Rooms are good quality and good service. Quite good value for money considering the location in comparison to other hotels in Florence. You can hear the bells of the church and we also could hear the organ playing quite loudly from our room. However this finished at 10pm so it wasnt too bad.

  • Stayed: June 2014, travelled with friends
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1  Thank Aly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrente, Responsabile reception at Albergo Firenze, responded to this reviewResponded 30 June 2014

Dear Guest,

We would like to thank you for taking the time to share your opinion and we are glad that you chose to stay with us during your recent stays in Florence.

We are happy to see that you were able to take advantage of what Albergo Firenze has to offer.

Hoping that you had the chance to enjoy our city too, we would like to thank you for your comment and look forward to welcome you again in Florence.

Irene - Albergo Firenze

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Reviewed 12 June 2014

The tourist office near the train station booked us in and the price was a great value. The central location put us within walking distance of everything, the room was clean, the bed was amazing, the bathroom was spotless, the front desk was extremely courteous and they even let us leave our luggage until mid afternoon before we left town.

  • Stayed: May 2014, travelled as a couple
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1  Thank Farmer86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrente, Responsabile reception at Albergo Firenze, responded to this reviewResponded 19 June 2014

Dear Guest,

We would like to thank you for taking the time to share your opinion and we are glad that you chose to stay with us during your recent stays in Florence.

We are happy to see that you were able to take advantage of what Albergo Firenze has to offer.

Hoping that you had the chance to enjoy our city too, we would like to thank you for your comment and look forward to welcome you again in Florence.

Irene - Albergo Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

This hotel has the best location. Walking distance to the Duomo, Ufizzi museum and other attractions. It's staff are friendly and helpful. Rooms are clean. Our room had a view of the dome but the window was higher up the wall than expected. The only downside is the lack of wifi connection in the rooms - you can use it for free however in the lobby area.

Room Tip: The best room has a view of the famous dome on the Duomo.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrente, Responsabile reception at Albergo Firenze, responded to this reviewResponded 5 June 2014

Dear Guest,

We would like to thank you for taking the time to share your opinion and we are glad that you chose to stay with us during your recent stays in Florence.

We are happy to see that you were able to take advantage of what Albergo Firenze has to offer.

Hoping that you had the chance to enjoy our city too, we would like to thank you for your comment and look forward to welcome you again in Florence.

Irene - Albergo Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Location of hotel is excellent, being reasonably close to Duomo, Palazzo Vecchio, and Uffizi amongst other attractions and sights. Room size was reasonable and clean. Breakfast spread is okay. Able to hear the ringing of the church bells and some noises from the streets but it is bearable and has to be expected in view of its proximity to churches and along a busy street. Receptionists were helpful and friendly. In all, a recommended hotel to stay in.

Stayed: April 2014, travelled as a couple
Thank Michael_Tan_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrente, Responsabile relazioni con la clientela at Albergo Firenze, responded to this reviewResponded 2 May 2014

Dear Michael_T,

We would like to thank you for taking the time to share your opinion and we are glad that you chose to stay with us during your recent stays in Florence.

We are happy to see that you were able to take advantage of what Albergo Firenze has to offer.

Hoping that you had the chance to enjoy our city too, we would like to thank you for your comment and look forward to welcome you again in Florence.

Alessandro - Albergo Firenze

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Albergo Firenze

Address: Piazza Dei Donati 4 | Via del Corso, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #211 of 410 Hotels in Florence
Price Range: £60 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Albergo Firenze 3*
Number of rooms: 57
Official Description (provided by the hotel):
A precious black pearl tucked away in the heart of the historical center, Albergo Firenze is located in Piazza Donati just steps off of the main Via del Corso where one can easily reach important monuments like the Florence Dome, Piazza della Signoria, the Uffizi, and Ponte Vecchio. ... more   less 
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Also Known As:
Albergo Firenze Florence
Albergo Firenze Hotel Florence

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