We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't be Fooled by a View”
Review of Torre Guelfa Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Torre Guelfa Hotel
Ranked #82 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 19 April 2014

Do not stay in this hotel. It was absolutely disgusting. Blood on a pillow, sewage smell in the bath room, noisy and cramped. We couldn't get out of this hotel fast enough. We had to stay one night because we checked in very late. We didn't sleep all night because we felt the room was so gross.

Our room faced a restaurant below. We could hear and smell the kitchen until 2:00 am... That combined with the sewage smell from the bathroom, not to mention the screaming teenagers in the alley below...the whole experience was disgusting.

By 6:30 am, we were packed and checking out and on our way to another hotel. There are so many lovely hotels in Florence. Do not ruin one minute of your trip here.

Stayed: April 2014, travelled as a couple
6  Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorreGuelfaHotel, Direttore at Torre Guelfa Hotel, responded to this reviewResponded 7 May 2014

We are seriously astonished reading your review, not mentioning some essential episodes happened during your stay.
When you checked in at 3.00 p.m., you did not like the room assigned (a classic double room, requested and appreciated by thousands guests over the years) and the reception staff in order to satisfy your request promptly showed you other 3 rooms, with kindness and patience. You have seen 3-4 rooms, as far as we remember, before choosing the room you stayed in that night.
The next morning, you arrived at the desk packed and ready to go, claiming to check out and to cancel the rest of the booking (2 more nights) without any kind of notice.
Our receptionist asked you in many ways if you wanted to see at least another room, before leaving. He proposed even a free upgrade to a superior room, trying in all ways to make you happy.
You refused and left the hotel without paying at all.
The icing on the cake was discovering no trace of blood or dirt anywhere in the room. Actually, this seems to be quite a system to travel the world without paying hotel rooms.
Our reputation is testified by hundreds of reviews. Criticisms are always welcomed; nevertheless slander, insult and untruth: those are not acceptable!
Best regards
Barbara De Simone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (798)
There are newer reviews for Torre Guelfa Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

235 - 241 of 798 reviews

Reviewed 17 April 2014

We found this hotel through Trip Advisor reviews and were not disappointed. The location is perfect to walk to all Florence sights. We travelled as a couple with our friend and brother-in-law. Our room was (301) and had a canopied bed and large sitting area. The only complaint I have is the bathroom. It was quite large with 2 sinks but the tub had only a hand held shower with no mounting bar which made it impossible to shower and shampoo your hair at the same time. I had to lean over the tub and wash my hair first and then get into the tub and shower. Also, the hair dryer was on the opposite wall from the sink area, which was kind of awkward. The glazing on the bathroom mirrors was pitted making it difficult to see clearly. The sitting rooms in the hotel were gorgeous and we met to share wine and cheese in these lovely areas. As others have said, we loved the Tower Bar and lookout area (72 steps up the spiral staircase) which had the most amazing view. Our hostess, Valentina, was lovely and gracious. One night in the tower we met the owner of the hotel, Riccardo, and had the most interesting and helpful conversation with him. He was a real character. The staff was helpful and friendly. The included breakfast was adequate and appreciated. We would definitely return to this hotel again. Wifi reception was great, also.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wine4me6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

A step in Florence and your heart understands that life is a gift. There is nothing as being in Florence and if you stay in a place that goes in the same flow, as the city does, it is a treat. This hotel is a jewel and has all the potential to be the best of all. Nevertheless, they just stop polishing it. Then again, the service is excellent, you want to kiss them all. The rooms are big and comfortable with the scent of ancient. Good installations and the best of all is that you have a sky view in your own hotel. It was winter but told us that in summer the bar works in the night. I certainly will come back to this unpolished jewel, just to see the city from any angle.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank adriochoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

The location of Hotel Torre Guelfa is perfect. All historical places are walking distance and the view from the tower is amazing. The building is fascinating, the staff friendly and helpful. We arrived by car and had some problems to find the place. The GPS insisted saying that we had reached our destination but no trace of the hotel. We phoned the reception and they kindly asked the staff from the garage to reach us. A guy drove our car through small roads and dropped us off at the hotel. The garage provides the service to collect and return your car to the hotel for 26 Euros/day. Since the hotel is in a traffic restricted area the garage takes note of the plate number of the car to avoid a fine.
We booked a room for three people and stayed two nights. We did not like the room. It was dark and dusty and it definitively needed a fresh paint. The bathroom was small with old fixture and a disgusting smell coming from the pipes. I read from other reviews that each room is different; I hope therefore that other rooms are better than the one we got.
WiFi is free in all areas, but sometime it did not work. Breakfast is just ok.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank egenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

We stayed at Torre Guelfa hotel for 2 nights at January, and were very pleased.
The hotel is located in a central location, near all fashion stores, great location for those who love shopping.
The staff were gracious! They were always available, kind fully helped us and answered all our questions. We were able to print our train tickets and leave our luggage for a few hours after the check out.
The rooms was nice and clean, though there wasn’t enough light. Breakfast was great.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maayan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

The best thing about this property is the tower bar. Service there was friendly and appropriate. Good meeting place for guests of the hotel. Rooms were nicely furnished, comfortable and the location was terrific. Walked everywhere! Saw some more attractive hotels but not one with such a great view as the tower provided.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank byyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Great charm in rooms. Good shower. Excellent view from tower.
Great location.

Standard but plentiful Italian breakfast. (3 hr window 0730-1040)

But found bed to be very hard (even compared to typical Italian hotels)
Room temperature varied greatly - would become uncomfortably warm then heat would shut off to cool down. We opened the window to get fresh air from heat but got Mosquitos as well. So between the bed, heat, and Mosquitos we did not enjoy sleeping here as much as other hotels/b&b throughout Italy.

Stayed: January 2014, travelled as a couple
2  Thank Samastarr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TorreGuelfaHotel, Direttore at Torre Guelfa Hotel, responded to this reviewResponded 7 January 2014

Dear Samastarr1,
Thank you for submitting your review about your stay. We appreciate you enjoyed the charm of the building and the view from the tower. We regret you did not sleep as comfortably as you expected, maybe because Italian mattresses are usually a little bit harder(?!) .
The heating is centralized and we did not have any complaint about temperatures, as they change during the different times according to the outside weather.
We found a bit puzzling you saying that the hotel is “standard, nothing special”. A 13Th Century Palazzo protected by the Fine Arts of Florence: can it really be “standard”??
Regards
Barbara De Simone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
Uffizi
Hotel Della Signoria
Hotel Della Signoria
#47 of 411 in Florence
456 reviews
Uffizi
Relais Uffizi
Relais Uffizi
#192 of 411 in Florence
413 reviews
Uffizi
Hotel Hermitage
Hotel Hermitage
#72 of 411 in Florence
614 reviews
Show Prices
Show Prices
Show Prices
Uffizi
Hotel Alessandra
Hotel Alessandra
#38 of 411 in Florence
1,765 reviews
Duomo
Hotel Davanzati
Hotel Davanzati
#11 of 411 in Florence
3,520 reviews
Uffizi
Hotel Berchielli
Hotel Berchielli
#48 of 411 in Florence
1,551 reviews
Show Prices
Show Prices
Show Prices

Been to Torre Guelfa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Torre Guelfa Hotel

Address: Borgo Santi Apostoli 8, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#50 Family Hotel in Florence
#75 Romantic Hotel in Florence
#84 Business Hotel in Florence
Price Range: £113 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Torre Guelfa Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Safety box Minibar ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, LoveHolidays, Odigeo, Agoda, Ebookers, 5viajes2012 S.L., Cancelon, getaroom.com and Evoline ltd so you can book your Torre Guelfa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Torre Guelfa Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing