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“Lives up to the great reviews!”
Review of Hotel Alessandra

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Hotel Alessandra
Ranked #39 of 411 Hotels in Florence
Certificate of Excellence
Orange, California
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lives up to the great reviews!”
Reviewed 19 July 2012

My husband and I chose Hotel Alessandra based off the Trip Advisor Reviews. We stayed in a total of 4 different hotels during our trip and this was by far our favorite one. It boggles my mind that they are listed as only a 2 star hotel, they are a 5 star in my book!

The directions given to us were very good and simple to follow. We were able to walk from the train station with our rolling luggage to the hotel with relative ease.

All the staff was very kind, but Andre and Monti stood out like shining stars. Both were exceptionally friendly and helpful and I couldn't possibly say enough nice things about them. They went out of their way to help my husband and I solve the unhappy ordeal of our flight home being cancelled (don't fly AirBerlin!!) and having to leave Italy a couple days earlier than planned. Monti helped me write a letter in italian to another hotel explaining our need to shorten our stay with them. Andre helped my husband get hold of the airline so we could yell at them and straighten things out. The hotel also offers FREE international calling for 10min a day, which was a life saver during all the airline nonesense. I'm pretty certain they let us go over that limit too...

The rooms were very spacious and the beds very comfortable. Everyone kept describing european hotel rooms as the size of postage stamps, but the double we got was about the size of standard american hotel room. We chose one of the rooms that shares a bathroom in the hallway. We were a bit nervous about this idea, but it turned out to be no problem at all. Even though I heard people showering, the bathrooms would miraculously be cleaned and wiped down by the time I stepped into them. There was never a time the restrooms were dirty, which was a big concern of mine. Oh, and the airconditioning... glorious. Touring Italy in the summer- we were drenched in sweat all day. Coming back to a nice cool clean hotel with showers with great water pressure... so so so nice.

Breakfast was a nice assortment of small pastries, fruits, and dairies. Then of course their adorable smiley face cappucinos which are delicious. As we discovered and read, Italy isn't big on breakfast. You need to save the room for your 3 hour lunches and dinners you're supposed to indulge in.

Great central location as everyone says. Ask the staff for their recommendations. They will make your reservations and draw you out a map. We tried 2 of their suggestions and both were delicious. There is wireless internet and a community computer to use if needed.

All in all, I would highly recommend this hotel just for the staff alone. Great price for excellent service.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
1 Thank soccerkix2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Alessandra, Owner at Hotel Alessandra, responded to this review, 24 July 2012
Dear Guest, who can resist helping a client "yell" at a airline! Our pleasure! We are glad we managed to get it sorted for you. You are right - we are not big at breakfast, most Italians just grab a coffee on the run, but we do understand that an intense day sightseeing require something more substantial! We are proud of our air-con (new units installed this winter) - they are efficient and environmentally friendly - and that makes everyone happy. Thank you so much for commenting. A presto!
Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Binghamton, New York
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 July 2012

We stayed at the Hotel Alessandra for four nights during the heat wave of late June 2012. Immediately after we arrived, a large bottle of chilled water was sent to our room. How thoughtful! We had a room with two twin beds and a shared bath. The room was spacious and quiet. The breakfasts were just right, and the smiling cappuccino made me smile every morning. Hotel Alessandra also has a sitting lounge with a computer so you can easily check train schedules or what have you. Do consult Andrea or Monti for restaurant recommendations! They will take care of you.

  • Stayed June 2012, travelled with friends
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Helpful?
Thank betty2dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Alessandra, Owner at Hotel Alessandra, responded to this review, 24 July 2012
Dear Guest - thank you for taking the time to comment. I think that between us, Monti and I have eaten at every single restaurant in Florence at least once! Come back soon!
Kind regards - Andrea Gennarini
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Alexandria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2012

Hotel Alessandra was the perfect choice for our family of four, including two young children, to stay during our two nights in Florence. Located in the heart of the old city only a few blocks from the Ponte Vecchio, the hotel is a charming former home that has all the modern amenities we wanted, such as air conditioning. Our room with attached bathroom had a king-sized bed and two separate twin beds and was very spacious and comfortable. In fact, the mattresses were so good and the room was so dark and quiet that we all overslept the first morning, including my husband, who usually sleeps poorly in hotels. Then, when we had missed breakfast, the staff was wonderful and reopened breakfast for us. The hotel also gave us wonderful recommendations for restaurants, and made museum and restaurant reservations for us. Importantly, the hotel staff was very patient with our rambunctious young children. We would definitely stay at Hotel Alessandra again. Thanks for making it a great visit!

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Arden L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-Alessandra, Proprietario at Hotel Alessandra, responded to this review, 17 July 2012
Dear Guest. firstly thank you so much for taking the time to comment. We are delilghted that you enjoyed your time with us. Regards your rambunctious children, I have a couple of my own - I have had lots of training!
Kind regards - Andrea Gennarini
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Macmasters Beach, Australia
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2012

We thoroughly enjoyed our stay at Alessandra Hotel from the moment we arrived. Its central location - one street back from the river, and just around the corner from Ponte Vecchio - made it very easy for us to explore Florence and find our way back home again. Our room was spacious, comfortable and very clean, with free wifi and a view of the Duomo from the window. The breakfast provided a generous range of food from which to choose - loved the smiley faces on the cappuccinos - and was efficiently served by the friendly staff. We especially appreciated the wonderful Andrea who went out of his way to ensure that our stay was a memorable one. He provided maps, advice on where to eat and booked our Uffizi tickets to name just a few things, and all was done in such a positive manner. For a 2 star establishment, it offers 5 star service and is excellent value for money.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Proprietario at Hotel Alessandra, responded to this review, 16 July 2012
Dear Guest - wow! and thank you. We love it when people understand who we are and what we are about, and that it suits them down to the ground! Whatever we can do, we do, And if we can't, we can't! (But we might try anyway ...)
Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 July 2012

Excellent room, slightly more expensive than I would have liked, but you can't beat the location! Andre, the owner's son, was particularly helpful in getting us reservations for the major museums. (We emailed him early and he replied promptly.) The night clerk, Monti, was very helpful--he assessed us perfectly and steered us to just the right restaurants.
The room was clean, quiet, and spacious--very comfortable. Highly recommended.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Proprietario at Hotel Alessandra, responded to this review, 16 July 2012
Dear Guest - nobody knows the local restaurants like Monti! Thank you for commenting, and we do hope to welcome you again in the future.
Kind regards - Andrea Gennarini
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moreno Valley, California
Level 6 Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 July 2012

We had 3 nights at Hotel Alessandra in June, 2012. Everything about the stay was excellent. The location is central to everything, the price is reasonable, the staff were all terrific, the room and decor were great, and the breakfast was terrific as well. I was very satisified, and I could not have had a better experience.
Jon G.

Room Tip: Our room had a shared bathroom that was seperate from the room, but this was not a problem at all...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Proprietario at Hotel Alessandra, responded to this review, 16 July 2012
Dear Guest, thank you for taking the time to comment! Our staff are great - we say so ourselves, but they are. They pour their hearts and souls into their jobs and we are truly proud of them. Come back soon!
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Indiana, USA
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2012

We stayed here three nights during a 3 weeks trip in Europe and we all agreed this was our favorite hotel of the trip (we stayed at 8 different places)! The location is fabulous, service is great, the AC and wi-fi both worked, the breakfast is very good and everything is very clean and comfortable.
We loved being able to walk everywhere! Andrea had helped arranged our entry times to Uffizzi and Accademia when i asked about it months in advance. We appreciated that so much! It was HOT when we were there so not having to wait in huge lines was certainly a bonus. The rooms were very spacious and cleaned daily. After staying in other places in Italy that said they had AC that in reality amounted to a whisper of cold air from an ancient device on the wall, it was a delightful "problem" to have to wake up freezing and have to ask how to turn the air down! :)
I would absolutely stay here again and recommend to others!! Stay here!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Proprietario at Hotel Alessandra, responded to this review, 13 July 2012
Dear Guest, well thank you ! We are pleased when you are pleased, and we think that we got it right! We had new air-con ( green - very environmentally friendly) installed last winter, and is has proved to useful this hot and torrid summer. Florence and the surrounding area has so much to offer, and we are truly proud if we can help with bookings etc way ahead of time (then we are sure we can do it - did you know that the Leaning Tower of Pisa requires at last 16 days advance booking and they are NOT flexible!)
Thank you for your comments - they are really precious to us.
Kind regards - Andrea Gennarini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alessandra

Property: Hotel Alessandra
Address: Borgo Santi Apostoli 17, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #39 of 411 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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