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Hotel Alessandra
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Reviews (1,796)
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All reviewsponte vecchiosmiley facesmall elevatorbell towerquiet streetflights of stairsview of the riverperfect locationtrain stationstay there againuffizi galleryyogurtheavy luggagehotel is locatedside streetgelatorestaurant recommendations
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489 - 494 of 1,796 reviews
Reviewed 21 March 2014

We have just returned from a wonderful holiday in Firenze.
Andrea and the staff at this wonderful Tuscan hotel made our stay a complete delight.
Only listed as a two star establishment, the attentiveness of the staff,the attention to detail and the welcoming atmosphere make it a five star.A special mention goes to Monty a true professional.
We have stayed in many places throughout Italy from pensione to five star hotels.
The Alessandra is without doubt one of the better experiences we have had.
You could not wish for better.
The location is superb. Just minutes from the Ponte Vecchio,the Uffizi gallery and the Piazza della Signoria.
Yes the stairs will be a challenge for some but like many attractions in Firenze the effort will be well worth the ultimate experience.
Enjoy !!

Stayed: March 2014
1  Thank MisterM_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded 24 March 2014

Our stairs (we never tire of talking about them) are not for everyone! But for those that do stay here and choose the stairs rather than our "intimate" lift, then obviously you are allowed to eat as many icecreams as you like per day! And that's a big advantage!

So pleased that you enjoyed it - and do come back one day.

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Reviewed 21 March 2014

This small hotel is located in a narrow picturesque alley literally few steps away from the main attractions of the city : Galleria degli Uffizi, Ponte Vecchio, Piazza Signoria, etc. It takes about 10 to 15 minutes to walk from the train station. It is not complicate, but it takes few minutes to get orientated at the exit of the train station. The cobble road makes it a little bit difficult to roll your suitcase.

It looks like the hotel is sharing an apartment building. The elevator is tiny and the staircase is narrow. But once in the hotel premises, you are immediately welcomed by the most warmhearted people. One receptionist was particularly hilarious. All the staff was so helpful that we were almost shy to ask. We were pleasantly relief to see that people from Firenze are friendlier than Roma by a thousand miles.

Our room was large with high ceiling. The building looks several hundreds years old. It was not spotless clean, but I guess it is the price to pay to stay in an historical building. The bathroom was clean, but the water had a mineral or copper smell. We could really feel the historic atmosphere.

The breakfast was not our favorite, but it is a matter of personal taste. Anyway, there are a lot of authentic Italian restaurants just outside.

This hotel is not a luxury hotel and does not try to pretend to be one. It is a friendly hotel, in an excellent location, focused on service, at an affordable price. It is difficult to ask more !

  • Stayed: January 2014, travelled as a couple
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2  Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded 24 March 2014

No, we are not luxury, nor do we pretend to be! But we hope to be very friendly, very comfortable and very easy - your home from home!

Thank you so much for your comments, we enjoyed reading them.

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Reviewed 13 March 2014

we stayed for three wonderful nights. The staff are very helpful and friendly and happy to help with anything they can.

The location is superb, 20 seconds walk to the ponte vecchio and a minute from piazza del signoria and the Uffizi, you would struggle to find a better location..the roof terrace has lovely Arno views too!

The rooms have charchter and are very clean and well presented. We stayed in room 11,which was amazing, with Arno view!

Great value too, if you are thinking of spending big on another hotel, save your money and book here!

  • Stayed: March 2014
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Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded 17 March 2014

If you got the Ponte Vecchio in 20 seconds, then you were running! But yes, we are very close! Delighted that you enjoyed it, and thank you so much for saying so here.

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Reviewed 7 March 2014

I loved everything about this "hotel"--it's more of an Inn and rich in history. The owners, a mother and her son are so helpful with tour recommendations, directions, must-see destinations. Free phone calls, breakfast was always a pleasant start to the day, opportunity to meet fellow guests and share experiences. I was traveling alone and never felt "alone" here. Will definitely revisit and highly recommend!

  • Stayed: October 2013, travelled solo
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Thank Jacqueline_Posts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded 9 March 2014

We really do consider that to be a high compliment - that you never felt alone! Thank you and of course we look forward to your return visit.

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Reviewed 29 January 2014

Hotel Alessandra is located in the historic Palazzo Rosselli del Turco in one of Florence's most stunningly atmospheric medieval streets, the Borgo Santissimi Apostoli. You must climb via several flights of stairs, or take the old-fashioned, claustrophobia-inducing lift, but when you arrive at reception you find yourself in a charming, pensione-style establishment that throws you back to a time before mass-tourism. You will be welcomed by one of the family owners or their staff, all of whom are lovely people, unfailingly friendly and helpful. Alessandra is not the cheapest place in town, but it is very reasonable given the standard: not all rooms have private facilities, but the shared bathrooms are spotlessly clean. The rooms themselves are lovely; and all have free wireless access. Apropos of free internet, the staff have a VOIP phone, on which they will allow you to make a free phone call anywhere in the world (for ten minutes a day if I remember correctly). But you can Skype from your room with the password they provide, and surf the internet without any limit. Every room has its own little password operated, heavy-duty safe: you can safely leave passports and other valuables here. They are impregnable. Breakfast is served from 7.30 until 9.30 in the mornings and includes a wide choice of cereals, fruit, eggs, meat, cheeses, freshly made pastries every day (these are excellent!), coffee (genuine Italian or self-serve Americano for those who inexplicably prefer it), tea and hot chocolate, all served in a comfortable and spacious breakfast room. Hotel Alessandra is at the centre of the action, but it's wonderfully quiet, the staff, who speak excellent English, are always happy to answer questions or to help you negotiate anything you don't understand. Every time I have been I have been made to feel as if I were at home - I can't recommend this place too highly. (PS - very good to know is that literally across the street, about 7 steps from the front door of the Piazza Rosselli del Turco, is one of Florence's few remaining family-run Mesticherie, the Mesticheria Lapi. This is a very Florentine kind of household supply shop with everything from toothpaste and deodorant to electrical items, pens, pencils, insect repellent and every kind of widget. They also have a range of the increasingly hard to find 'cotta verde', a beautiful green and white speckled traditional style of crockery made in Tuscany. I always take a piece home when I'm in town. Just see if you can find something that they DON'T stock in this place! Really, really useful.)

  • Stayed: January 2014, travelled solo
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6  Thank NickEck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded 3 February 2014

We are at a total loss at how to reply. You can have absolutely no idea what it means to us that someone like you will take this amount of time out of their busy day to write such detailed information (which is absolutely life blood for us). Thank you thank you and thank you again.

Yes yes we have stairs! We talk about them everywhere (did you see our facebook page?) Some of our guests love our stairs. Some just like them. The occasional few have a hard relationship with our stairs. What we want to be certain about is that everyone knows about our stairs before they arrive. Then they can work out their own personal rapport with them. If our stairs could talk .......

Yep 10 minutes free VOIP per day. We reckon that is a good way to keep in touch, and 10 minutes makes sure that everyone gets a turn, which works well.

Thank you for noticing so many details. Thank you for your time. And thank you for making us smile - big time!

We know! Can you believe it? Some people still prefer American coffee! We hope that each of our guests take back a little bit of Italy in their hearts, and if that doesn't include the coffee, it's okay with us, just as long as something Italian makes its way back to your home country.

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