We spent four nights here while in Florence last week. We chose the hotel for a couple of reasons - the location is perfect; adjacent to the Ponte Vecchio and a stone's throw to the Uffizi and all other major sites, yet on a quiet side street. I also liked that the staff took the time to answer the Tripadvisor reviews. That says they are interested in feedback. It showed in their customer service. The staff was super helpful. Andrea and the bellman were both very efficient. We wanted to tour the Uffizi and the Academia, but didn't have reservations. Upon check in, Andrea made a quick phone call and we had reservations for both that suited our schedule perfectly.
The treat of the visit I think was the gregarious bell man. An older gentleman, he was so much fun to talk with. He made you feel welcome and part of the family. I am sorry we didn't get a chance to say good-bye as we had to check out too early.
As others have noted, the hotel entrance is on the second story, or third floor. You have to walk up one floor of stone stairs until you get to the tiny elevator. We needed two trips in the elevator to get our bags up to the hotel entrance. While we were checking in and the bell man was showing us the hotel area, Andrea had taken our bags up another flight of stairs to our room.
Our room was a triple, with two singles joined to make a King and another single in a sort of day-bed configuration. The room was spacious with a large armoire, some drawer space, a desk, chairs and plenty of room for the suitcases. The bathroom was good, but a little small and would have been nice to have some more shelf space, but no big complaint. Large towels were also very nice. We had a window that overlooked an interesting courtyard and the room was very quiet from the outside. You could hear some inside noise, but nothing really disturbing. One of the best things was the efficient air conditioning. It was a real treat to come back to a refreshingly cool room after a long day in the Tuscan sun. Beds were comfy and overall the accommodation was just what we wanted.
As I said, the location was perfect, along a small side street one removed from the river and next to the Ponte Vecchio. We walked everywhere from the hotel as it was right in the center. We needed to do laundry and Andrea recommended a place close to the train station that charges by the load. They don't fold, but it was reasonably priced and was ready the next morning. We took a taxi from the station as it would have been a long walk with all our stuff. If you just have a carry on, you could probably walk it on a cool day.
In summary, it was a great, charming little hotel in an awesome location with an excellent, helpful and friendly staff. Would definitely stay here again if I get the chance.
- Official Description (provided by the hotel):
- Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more less
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