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“A beautiful beginning to our Italian journey”
Review of Hotel Alessandra

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Hotel Alessandra
Ranked #36 of 412 Hotels in Florence
Certificate of Excellence
Chicago, Illinois
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A beautiful beginning to our Italian journey”
Reviewed 25 July 2014

Last year, we stayed at the Hotel Alessandra, in the heart of Florence, as the first stay on our Italian vacation. Because of Andrea and Monti, each day there was special, fun filled, and delightful. Not only was our room perfect in every way, the view was charming, the location excellent, the breakfasts delightful and social, and each and every request that we made was met with a smile and "of course".
Thank you for these memories that are still fresh.
Hoping to return one day.

  • Stayed September 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Pam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 28 July 2014
How delightful to think that a year later you are still thinking about us! Thank you and we too hope to see you again one day.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
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Darwin, Australia
Level 6 Contributor
189 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 22 July 2014

Glad we caught a taxi from the railway station, with all the little laneways and squares we may not have easily found the hotel. It is located in an old building and so long as you follow the directions on their web site you will be able to get in. It is good value and we prefer the older hotels to the bland chain hotels as they are more interesting and this hotel was. Cheerful and helpful staff and an interesting lift, had trouble trying to push the wife and one suitcase into it though (oops).
The hotel is well located to see the major sites in Florence, we could walk to all the places we wanted to see. As a result of all this we slept well every night, we found the beds quite comfortable.
The rooms were of a good size and while the cupboards etc were old, they suited the room. Also I liked the prints down the corridors. Some people might consider that the rooms were old looking but that is what makes the hotel so interesting. But it would ruin the character of the hotel to try to make it look "modern looking".
Yes I would stay here again if I ever make it to Florence again.

  • Stayed August 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank LsBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 25 July 2014
We couldn't agree with you more, and hope that you wife is doing well after being pushed around in our compact lift! Come back again one day!
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Canfield
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

I visited Hotel Alessandra in June 2014 with my 18 year old daughter and my sister. The three of us had the nicest room with a great bathroom and everything was super clean and just lovely. Prior to my arrival I shared in an email that my daughter was a recent high school graduate and the staff had a beautiful note in the room that said something like, "The beautiful City of Florence and Hotel Alessandra welcome Jillian, recent high school graduate...." Such a nice touch and it is a letter she will keep always. They also had three little brownies waiting for us - such a sweet treat. I loved the staff, especially Monte!! (Miss you Monte). Everyone was very helpful and the kitchen staff was excellent at breakfast and quick to get you what you wanted. I would absolutely stay in this hotel again. I was coming from the U.S. and wondering what I would find and I couldn't have been more pleased with this hotel. EVERYTHING was great. I loved loved loved it. So, if this is your first visit to Florence...stay here!!!

Room Tip: I think room 21 overlooks the clock tower.
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DeboraC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 25 July 2014
That is really what it is all about - creating some truly great memories, and hopefully that is just what we have done. Thanks so much for choosing us.
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Houston, Texas
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2014

I can sum up our stay in three words, "Service, Service and Service." Yes, there are stairs, yes, parking is crazy, and yes, your navigation system will have a fit finding the place (secret to our success, drive north of the hotel, and your navigation system will do fine heading back south).

The staff of the hotel kept us laughing, and excelled at arranging a last minute pizza and gelato cooking class/dinner for the kids.

Room Tip: Would definitely stay here again!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank LeRoyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 25 July 2014
Well thank you, thank you and thank you! Loved having you to stay (that's the secret - we enjoy our jobs!). Fab hearing back from you.
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Worcestershire
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 July 2014

Good value hotel in expensive city. Rooms were very clean if slightly old-fashioned .Breakfast was good but most importantly all the staff were very helpful and friendly. Quiet location just a couple of minutes walk from Ponte Vecchio. As stated many times before by reviewers, if you have mobility issues it's not for you, otherwise I would thoroughly recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Citybreaker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 25 July 2014
And we thorougly agree! Thank you.
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Bequia
Level 4 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2014

Ok, the staff here is one of the friendliest and helpful I've run across. The place was clean, clean, clean. The location couldn't be better....seriously. Excellent value....why spend a lot in Florence when you can shop a lot instead :) Its as good as any hotel in the area but much less expensive. We had room 26 which is one of the better rooms. Had a view of the river and the bell tower right next door! Breakfast was excellent and included. Very comfortable bed not some old saggy matress. Do stay here.

Room Tip: Don't know what the other rooms were like but 26 was an excellent value. Nice deep bathtub.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank indmomBequia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 21 July 2014
Well thank you thank you thank you! Come back and sink into a deep tub anytime you are in town. We would love to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlow, United Kingdom
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 July 2014

We chose this hotel based on Tripadvisor reviews and weren't disappointed. Please take into account the stairs and the fact that this hotel is run the way that the family have always run it, and you will have an enjoyable stay. If it is a little old-fashioned in terms of decor it is also a little old-fashioned in terms of service i.e. the staff are willing to do seemingly anything for you! Any reasonable request is met politely and efficiently. Florence is an exhausting place to visit in summer and visitors will appreciate a location that facilitates a rest break during a day's sight seeing. Very well worth seeking out.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Geoff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreaGennarini, Owner at Hotel Alessandra, responded to this review, 21 July 2014
We are not sure whether to laugh or cry. Is our service so old-fashioned as to be out of date? Has trying to make people's stay the greatest experience ever gone out of fashion? Well, we have been doing it too long this way to change now, so sorry people, we are just going to carry right on!

What a fabulous read - thank you so much :-)
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Additional Information about Hotel Alessandra

Property: Hotel Alessandra
Address: Borgo Santi Apostoli 17, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #36 of 412 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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