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“Great option for Florence tourists”
Review of Hotel Alex

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Hotel Alex
Ranked #224 of 410 Hotels in Florence
Reviewed 3 July 2014

Hotel Alex is an affordable hotel option for anyone spending their days touring the area. It is close to direct transportation into the city centre. The breakfasts were standard European buffet (in a good way) using the restaurant next door as a lovely setting to eat. Coffee is served by a waitress. Dinner at the hotel was quite good as well (it really is the only option in the area to eat, but was quite tasty). AC was a little noisy, but helped drown out the street noise. The area is not overly appealing, but like I said, easy access to what you are there to see. Parking is extra, but in a securely gated lot.

  • Stayed: June 2014, travelled as a couple
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1  Thank NewCruiser12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 25 of 270 reviews

Reviewed 18 May 2014

We stayed here for two nights ,the room was comfortable, larger than expected with a tdecent sized bathroom and shower. There is noise from above and the corridor which we weren't expecting, although we didn't have traffic or pedestrian noise as we had a room at the back.The hotel is situated close to a tram station which makes travelling into the city easy( only 10 minutes) getting off at the last stop which is the railway station and is close to the Duomo.There is a nice restaurant attached to the hotel ,which is good, however this is is the only place we could find to eat at despite walking for quite awhile in every direction looking for elsewhere.There is parking available but make sure you reserve a spot. This is a pleasant place to stay after exploring Florence

Stayed: May 2014, travelled as a couple
Thank misscandle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

Cosy place, nice decor,
Quality Linen. I really enjoyed staying here.

Upon check in. we discovered that we were given twin beds. We went down to the reception to change for a room with a large bed. The receptionist changed keys immediately , but for some reason, the new room had a twin beds again?

After a beautiful breakfast with lovely service, we were looking forward to dining here. The restaurant advertised to be "abierto tutti il giorni" for lunch and dinner. Even though my Italian is poor, I believe this means that it is open every day.
However, when we arrived at 8pm it was closed without further explanation.

The front desk staff was nice, however:
-Looking up from your smartphone and saying hello when a guest passes should be a standard, even in a three star hotel.
-A general knowledge about restaurants, opening times and touristic attractions in the area of Florence would be a real asset.
- Not knowing the answer however is not a shame. Just be honest about that or google it,-
....We were send several times to places that were closed or given wrong information.

I just believe a bit of guest relations and concierge training would really make the difference in this hotel,
as everything thing else was perfect.

Ask for a room to the back side if you want to avoid street noise.

For those traveling by car: Trust me, you really want to take the train into Florence, it is so much easier.
If you insist on taking the car, note that you are not allowed to access the center unless you are a resident, you therefore have to park in the suburb, pay a lot and walk far.

Stayed: June 2013
Thank Hannah O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014

Wonderful room. Friendly and helpful staff. Absolutely beautiful breakfasts and dinners. A five minute walk to the train which goes past a good park for the children on it's way to central Florence. We would stay there again in a heartbeat.

  • Stayed: April 2014, travelled with family
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

well whoever went to Florence probably realized how expensive it is. So we only found that hotel. Looks a bit shocking from the outside and its far away from town BUT......they is a tram nearby which brings you straight in town and the hotel inside was lovely typical Italian style I even got some inspiration how to create my own bedroom ;o)) breakfast was downstairs in the restaurant.....well not overwhelmed but ok. I enjoyed staying here its clean and staff is friendly so if you have to look at your budget I would go for this one

  • Stayed: September 2013, travelled as a couple
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Thank WorldWiser1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

We stayed here Oct 2013. Great location just outside of the city center. A short walk to the tram that takes you into Florence(10min ride). The room and the bathroom were very clean. The breakfast was very good. A secure parking space with a small charge. We would definately stay here again.

  • Stayed: October 2013, travelled with family
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1  Thank maria c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

I was there with my wife and one baby.
The Hotel is far from the touristic spots, but there's a tram direct to there.
The Hotel is very informal. This is good, but can disappoint if you wait professionalism. I mean, the staff has good intentions, but they had no training. No doubts about that.
We made a reservation for a room with Internet access. The room 402 had in 5 days absolutely never Internet. In lobby was the Internet so so as well. I have 3 or 4 times complained without success. The room itself was ok, with old furniture, but absolutely clean.
The breakfast is ok, somedays there were no fruits. There is a Parking Area, but in an opened area, without roof.
All in all, you can save money, but if you need Internet, avoid the hotel, or at least the Room 402.

Room Tip: If you need Internet, avoid the 4th floor, or perhaps this hotel.
See more room tips
  • Stayed: August 2013, travelled with family
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Thank Fredthetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Alex

Address: Via Baccio da Montelupo 18/20, 50142, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#37 Best Value Hotel in Florence
Price Range: £45 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Alex 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Alex Hotel Florence

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