What generally differentiates a great hotel from a good hotel is the staff and the level of service it provides. In this respect the Hotel Giiglio earns a gold star. We were immediately impressed when shortly after booking our room, we asked if they could make advance reservations for us to visit the Academia and Uffizi Galleries. Without hesitation, the staff gladly obliged and e-mailed us our reservation times and reference numbers. Having reservations prevented us from waiting in long lines to enter the above attractions.
Upon check-in, the desk clerk took the time to explain to us all of the hotel’s facilities and amenities, provided a detailed map of Florence, (outlining all the major and popular sights and landmarks and how to get there), offered advice and suggestions regarding restaurants (all proved to be excellent), as well as other tourist information. It was of great help, almost like having a personal guide. Throughout our stay we found all hotel staff to be personable, engaging, helpful and gracious. Even when checking out, they insisted on driving us to the central rail station for our trip to Rome.
Our room was very large by European standards and the bathroom/shower areas were also above average size with plenty of room to maneuver. Closet and drawer space were adequate with a built-in safe located in the wall. We found the room to be very quiet and clean with timely and efficient housekeeping. The room also had a flat screen TV along with a mini refrigerator to store your drinks. Refreshments could be purchased in the lobby/reception area and were not overpriced like many other hotels tend to do. There are several computers in the reception area for use by guests. Having air conditioning was a very welcome amenity given the hot temperatures during our stay.
Breakfast, which is served in an area adjacent to the reception area, provided a nice selection of the usual European fare of cereals, breads, jams, beverages (cappuccino – which was excellent, coffee, tea, and juices), cheeses, cold cuts, hard boiled eggs, and pastries. All food items were well presented, tasty and satisfying.
It was very evident the owners take a great deal of personal pride in their hotel and are committed to providing quality accommodations, coupled with excellent service. In the end, this is what truly differentiates this hotel from the other large, impersonal venues.
We highly recommend this hotel to anyone visiting Florence and will definitely stay here again in the future.
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- Also Known As:
- Giglio Hotel Florence