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“Customer Service at it's finest!”
Review of Hotel Giglio

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Hotel Giglio
Ranked #151 of 409 Hotels in Florence
Certificate of Excellence
Reviewed 7 December 2013

Hotel Giglio has a central location for visiting all of Florence's wonders. Our visit to Florence was a somewhat brief but eventful one. After enjoying the hotel's comfortable rooms, coffee bar and breakfast lounge, we were prepared to leave when we found our passports missing - yup, we were sure that wouldn't happen to us! Over the next few hours, Marco and Manuela did everything possible, sleuthing, comforting, directing and being very patient (we had already checked out!) in getting us onto the next available flight home.Manuela's infectious smile and gracious way kept us calm while Marco tracked down the necessary restaurant owner (scene of the crime) and had him meet us to hand over our lost passport bag - intact! They were life-savers and don't let Marco's cool demeanor throw you - he's a pussy cat. Hotel Giglio is a true comfort zone in Florence and they're very good under pressure! Stay here! They'll take care you, even if you're unable to do it yourself.

Stayed: November 2013, travelled as a couple
2  Thank Virginia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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102 - 108 of 730 reviews

Reviewed 8 November 2013

We were four adults in two rooms with single beds at the Hotel Giglio for four nights and we very much liked it. I would give the hotel an excellent rating, except for the very hard and narrow beds. One of our companions had great difficulty sleeping on them. The hotel is a great buy and is in a perfect location to walk to all the sites. The staff were friendly, helpful and professional and had recommendations for places to dine, shop etc. Breakfast was good and we loved the daily cappuccinos! It's about a five minute cab ride from the train station to the hotel. This hotel is clean and comfortable and we noticed quite a few families with children staying there too. The location is quiet.

  • Stayed: October 2013, travelled with friends
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2  Thank cattlegirl96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

I stayed at the hotel for 8 nights in October while I was a visiting scholar at the European University Institute. The hotel was lovely. My room was very cozy and had a nice view of the rooftop garden across the street. The staff was extraordinarily friendly and helpful, from providing me with ice packs for my sprained knee to helping me reschedule my travel to get around a train strike. Breakfast was lovely and I looked forward each morning to a great cup of cappuccino. I liked the fact that I was only a 10 minute walk from the Duomo for my sightseeing but at the same time was on a quiet street away from most of the tourist crowds.

  • Stayed: October 2013, travelled on business
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2  Thank vramey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Had a lovely stay here for 3 nights. We were offered coffee during check-in, which was a nice touch! The room was comfortable with air con which actually works (coming from Scotland it was still pretty warm in October for us!!) An issue with our toilet flushing continuously was attended to immediately when reported. We were accompanied to the train station following check out to be shown the fastest route, which was above and beyond what I have experienced at any other hotel. When you leave the hotel, you only have to walk for about 8 minutes in a straight line to reach the duomo. Having stayed in other areas of Florence previously, I would say that Hotel Giglio offers the best value for money in terms of service and location in the city. I'd definitely stay again!

  • Stayed: October 2013
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2  Thank Jen15111511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

This hotel was great- you could not ask for better service. One morning the proprietor took us to the train station instead of us having to call a cab. Every morning Marco would ask where we were visiting and would offer suggestions, all of which turned out to be very helpful and spot on! He clued us in to a great neighborhood for local restaurants, and we had great meals every night. I would absolutely stay there again. Not to mention, a good location - close to the attactions, but just far enough way to not be crazy crowded.

  • Stayed: September 2013, travelled with friends
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3  Thank JVRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

We stayed here for two nights in October. Rooms are nice although a little dark. Very friendly and helpful staff and fantastic location. Breakfast had a good choice of cereals, pastries etc and great coffee.

  • Stayed: October 2013, travelled as a couple
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1  Thank Curlytops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013 via mobile

The hotel is nice enough but just a block or two too far from the sights. Given how expensive Florence tends to be, this hotel provides good value. The breakfast is good and the staff great. They gave some nice restaurant recommendations as well. Try to get a room with a terrace!

Stayed: September 2013, travelled as a couple
Thank Jdwyer1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Giglio

Address: Via Camillo Cavour 85, 50129, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#66 Family Hotel in Florence
#81 Romantic Hotel in Florence
Price Range: £59 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Giglio 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Giglio Hotel Florence

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