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“gross neglect of safety precautions”
Review of De Lanzi

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De Lanzi
Ranked #243 of 422 Hotels in Florence
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“gross neglect of safety precautions”
Reviewed 5 August 2013

Alert! Be careful of entrances to floors!

Have to press buzzer that is over unorotected open concrete stairwell in order for large door to open AT you with no room to maneuver. No safety warnings! No protection! No handrails! No rug on these stairs!

My husband was victim to this scenario, falling down the 12 steps backwards with no protection and no rail to grab. Broken neck, massive scalp lacerations, other fractures, hematomas and contussions ruined our entire vacation ,,, and our lives for many a time to come.

Management would not be named & gone; rep expressed no concern. 3 staff were very helpful onsite.


Hotel management absent & rep expressed no interest or sympathy. 3 staff are to be commended for their service.

  • Stayed August 2013, travelled as a couple
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Helpful?
2 Thank LifesaTrip1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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Baden, Switzerland
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 August 2013

As per other reviews, you cannot beat the location - from breakfast room you see the Campanille tower (breakfast basic but they make you a real coffee if you ask). Staff is friendly and speaks basic English.
PARKING - hotel is in the non-drive zone, so if you have a car, call ahead, and the hotel will give you a name and address of the garage (halfway between the hotel and the station) where you can take you car. They have an agreement with the hotel, and always a place for you. They will drive you and the luggage to the hotel (they have permits from the police), and take the car back for the night or however long you want to leave it there. The charge is 25Euro for 24 hours (cheaper that 3 Euro per haf an hour at the station).
And as all Italian hotels in the city centers (that are not 5* and take up a whole block), it is somewhat shaby and unmaintained. Nevertheless clean and I would stay there again for 3 nights like we did.
Our windows were "boarded" - they could be opened, but you would not necessarily want to - they open onto dark dismal alley.. but after some persuasion, we got the aircon to work so it did not matter, since we only slept there.
The entrance does not give a great first impression, and the lift did not work. The reception lobby is on the first floor, so for older people or large suitcases not ideal. But they got the lift working the next day.

Room Tip: Don't know how to chose a best room, but PLEASE SEE NOTE ON PARKING.
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  • Stayed July 2013, travelled as a couple
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Thank Swissgabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chios Town, Greece
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2013

First impression wasn`t good, the lift was tiny and not modern, the reception run-down and not attractive. The actual hotel smelt slightly everywhere of drains. Our room was ok, very small, shabby, although clean. The same applies to the bathroom. The air-con was noisy and not effective. Breakfast wasn`t anything fantastic, small choice although fresh. The great thing about this hotel is the location, very central and a short walk to all main attractions. Staff were reasonably friendly.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PKMBChiosTown_Greece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2013 via mobile

The great thing about this hotel was the location. Only a 5 minute walk from the train station and right in front of the Campanile tower. All main attractions were in walking distance such as the petti palace and boboli gardens, the san lorenzo market etc. we managed to see everything in one day!! However, the actual hotel is somewhere that I would not willingly stay at again. As soon as we walked into the bedroom I wanted to leave. Very old fashioned and outdated, and you feel like it is a very unsecure place. You aren't allowed to take your room key out of the building, so after very long days in the hot sun walking for miles when you just want to run up to the room and crash out, you can't. You have to wait in line at reception to get your key. Some days it was quick. But others you could be waiting a long time if there are lots of people checking in.

The breakfast was included; not that it was much of a breakfast. The only decent food they had was toast. So do not expect anything extravagent.

Overall location is perfect so if it is a short stay then go for it. If you plan on staying longer then don't bother, pay the little extra and stay somewhere better.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank IMANIA210706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2013

The hotel is in the best possible location, most attaractions are walkable, very close to railway station , right across from Duomo. The hotel staff was very helpful.

Breakfast was OK, lots of places to eat near by.

Rooms are small, the wardrobe doors were touching the bed.

Room Tip: I would still go here, its very convenient.
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  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Markopol0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2013

Can't fault this hotel, though we just stayed one night - would have liked to stay in Florence at least another night. Good deal at €80 on venere.com last minute. Right beside the Dome and within walking distance to everything. The rooms are up high enough that they are quiet (ours at least, room 205). Bathroom was clean and fairly modern. The 3 reception staff we dealt with were helpful and friendly. Decent continental breakfast included. Air conditioning. Only real complaint was the shutters in rooms didn't open properly so no natural light! On a side note, segways are a great fun way to see the city, highly recommended. And you can take them up the hills to Piazzale Michelangelo and the cathedral up there

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank damotripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walpole, Massachusetts, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2013

You can't ask for a better location, down a short narrow street from Giotto's Campanile and across the street from the best gelato in Florence. The hotel is clean, the staff efficient. You are in the heart of Dante's Florence and close to everything. I was amazed at the quality and location given the price. This isn't 4-star, but it is very good.

  • Stayed June 2013, travelled solo
    • Value
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Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Lanzi

Property: De Lanzi
Address: Via Dell'Oche 11, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Free Breakfast Room Service Wheelchair access
Hotel Style:
Ranked #243 of 422 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:3 star — De Lanzi 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
De Lanzi Florence
De Lanzi Hotel Florence

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