Location was great however the staff were rude and unhelpful. Booking states parking is included however you have to pay for your car to be returned to you - didn't know this until we were expected to pay. No information was provided about reaching the hotel, i.e restricted areas to drive through. Hotel has a driver but the guy behind reception was awful at explaining the car situation. Breakfast was basic. Luckily we had got a very good price and had not paid the going rate for the room as is not worth the full price.
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- Also Known As:
- De Lanzi Florence
- De Lanzi Hotel Florence