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“Location.Location”

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Palazzo dal Borgo Hotel Aprile
Ranked #147 of 421 Hotels in Florence
Certificate of Excellence
london
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Location.Location”
Reviewed 11 April 2014

This hotel has had many reincarnations, first as a 15th century Palazzo, then as pension where T.S. Elliot stayed for a month or so, and now as a hotel. It is a short walk from the main station and bus terminal for buses from Pisa airport, it is close to Piazza di Santa Maria Novella, and a short walk to the Duomo and the main tourist attractions. The receptionist on duty and friendly and helpful. But don't expect any frills. This is by no means a four star hotel. The rooms on the first floor are big with high ceilings but the bathrooms are tiny, and the furnishings very old fashioned and a bit dowdy. But if you want somewhere handy and pleasant for a two night stay this is as good as anywhere in the city.

Room Tip: Rooms 8 and 9 on the first floor over-looking a courtyard garden are pleasant and reasonably quiet
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stcolms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, 24 May 2014
Dear Guest,
Thank you for taking the time to share with us your observations from your recent stay. We are happy that you had an overall enjoyable stay and that you appreciated our staff's courtesy and the hotel's very convenient location. Concerning the size of the bathroom, as stated in previous replies to guests' comments: ours is an antique listed building and some modern conveniences such as bathrooms have had to be introduced according to it's architecture, so sizes vary, however they are all equipped with every modern comfort. We hope we shall get an opportunity to welcome you back to Palazzo dal Borgo.
Regards
Riccardo Zucconi
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718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2014

Stay away, the rooms are infested with Mosquitoes. The walls are paper thin and you can hear your neighbors television and conversation as clearly as if they were in the same room. Even after notifying management of the bug problem, it was passed off as happening at another hotel or on the airplane, or that the bites were due to food allergies.

This place is simply not a clean hotel and given the many options Florence has to offer I strongly recommend looking elsewhere.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DoctorHonesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, 9 April 2014
Dear Guest,
As stated in our courteous reply to your email, mosquitoes have become a real plague these last few years due to climate change all over the world but surely we keep it under control. Sometimes an open window is sufficient to attract them also a particular perfume or lotion can attract them and this has absolutely nothing to do with cleanliness.
While negative criticism is not only accepted but welcome, and can be constructive as there is always room for improvement, downright slurs on the hotel are something else.
Our hotel has been established successfully for 62 years, and has an excellent reputation among Florentine Hotels.
As shown by the many other customer reviews cleanliness is one of our main features. It’s totally unacceptable that for a few mosquito bites which are not, we repeat due to any hotel fault, the hotel is slanderously insulted and guests invited to stay away.
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Auckland
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 January 2014

Wow. This was our first time in a four poster bed, looking up at the frescos on the high ceiling. What an amazing experience. And so handy to the train station, and just along the road from the entrance to the Pharmaceutica (like a quaint perfumery/museum), handy laundromat, simple eateries. An incredible experience. i even loved having a pot of tea in their dining room. And the breakfasts are great.

My husband and I stayed here for our honeymoon last Nov and we were very impressed. The staff were very friendly and extremely helpful. Our room was a double on the ground floor and was very large with an amazing four poster bed. The room was very clean and well decorated with plenty of storage and good size shower...

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janni_NZAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, 9 April 2014
Dear Guest,
what a wonderful review. We are delighted you were so impressed with your stay. This really means a lot to us as we do our best to look after our guests and positive feedback is very rewarding. We are looking forward to welcoming you back in the near future.
Best regards
Riccardo Zucconi
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Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014 via mobile

My husband and I stayed here for our honeymoon last Nov and we were very impressed. The staff were very friendly and extremely helpful. Our room was a double on the ground floor and was very large with an amazing four poster bed. The room was very clean and well decorated with plenty of storage and good size shower although no bath. We found that we didnt hear much noise from outside even though we were at the front of the hotel on the ground floor. Hotel is perfectly situated its right by the train station and within walking distance of the main galleries, ponte vechio, il duomo etc. The bfast was fairly standard but nice bfast room. Lovely courtyard but we didnt use it as was cold weather in november. Would love to return one day.

Stayed November 2013, travelled as a couple
Helpful?
Thank Daniellemorgan89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, 19 January 2014
Dear Guest,
thank you so much for such a warm detailed review.
We are delighted your stay with us was so succesful and that you felt well looked after.
We very much look forward to your retrrn visit, hopefully in the warmer weather so that you can really enjoy our courtyard!
Riccardo Zucconi - Owner
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013 via mobile

An outstanding hotel with exceptional staff. We had the pleasure of staying for seven days in a delightful room on the third floor. A big room for the four of us served well with beautiful decor. The staff - Luana, Leila, Michele, Mario and Yuri were attentive friendly and helpful. Luana and Leila on the reception were most helpful by searching for and booking a cooking class, tickets for an intimate opera evening, taxis by the score and more. Breakfast was included and was served in a beautiful room on the main floor. The hotel is located within a two minute wall of the Santa Maria Novella - a stunning church with magnificent art works and a great museum. Another five minutes finds you at the Duomo, an awe inspiring church so the hotel is well located for those wishing to see art and churches. Highly recommend this hotel to all. Thank you for a wonderful visit!

Stayed December 2013
Helpful?
2 Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Proprietario at Palazzo dal Borgo Hotel Aprile, responded to this review, 19 January 2014
Dear Guest,
thank you for your kind words, it's really heartwarming to know how much you enjoyed your stay with us, a special thanks from the staff for your words of praise.
Helpful service is a must with us so it's rewarding to know it's appreciated.
We do hope to see you again soon.
Riccardo Zucconi - Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 November 2013

Good location and value. They had helpful staff and nice rooms. We were on a lower floor, so we had to deal with some street noise. Decent breakfast with a very nice courtyard. Main drawback is we had a triple room and someone had to sleep on a sofa bed.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wh0cares11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Direttore at Palazzo dal Borgo Hotel Aprile, responded to this review, 3 January 2014
Dear Guest,
thank you for your comments regarding your stay with us and we are pleased to hear you enjoyed the room and our staff's service. We are however sorry to read that you were not so happy with the sofa bed. As a matter of fact these sofas once open are actually proper beds, however we do also have triple rooms with a standard third bed so if you were to return, which we very much hope you will, be sure to mention this in your request. We look forward to welcoming you again.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

Hotel is in a good location. Rather pricey for quality of room. Fuses would blow every time hair dryer was used. Room left open 2 days in a row after room was cleaned despite telling management after the 1st time. Breakfast very poor. Can hear every conversation, shower or bath in adjacent rooms.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLOBSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palazzodalborgo, Direttore at Palazzo dal Borgo Hotel Aprile, responded to this review, 3 January 2014
Dear Guest,
thank you for taking the time to complete a review of our hotel.
We appreciate your feedback. It is always important to know what our clients think of us so we may increase the quality of our services.
We are of course sorry the hotel didn't meet your expectations and were concerned about your having found the bedroom door open. On checking we realised that there was a malfunction with the mechanism which causes the bedroom doors to close automatically, this has of course been seen to in the meantime but we do realise that it was inconvenient for you.
We can only hope we may have another chance to prove our hospitality.
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Additional Information about Palazzo dal Borgo Hotel Aprile

Property: Palazzo dal Borgo Hotel Aprile
Address: Via della Scala 6, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#46 Business Hotel in Florence
#85 Luxury Hotel in Florence
#110 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palazzo dal Borgo Hotel Aprile 4*
Number of rooms: 34
Reservation Options:
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Also Known As:
Palazzo Dal Borgo Florence
Aprile Hotel Florence

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