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“wonderful”
Review of Hotel Mario's

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Hotel Mario's
Ranked #78 of 411 Hotels in Florence
Certificate of Excellence
New York City, New York
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“wonderful”
Reviewed 27 October 2013

PERFECT location in Florence! It's incredibly close to the train station, as well as to the Duomo, and all kinds of wonderful restaurants, bars, etc. The room was great...large, clean, a good tv, and a big bathroom. The AC worked well, and we had no problems whatsoever. The only thing that could've been better was the wifi...because of our location near the back of the hotel, you couldn't always get wifi access...you'd have to sometimes stand near the door. But given that every single thing else was great, it wasn't a negative at all. Also, the staff was incredible...they were so friendly...Omar is possibly one of the nicest, most helpful people I've ever met! He helped us with train times, directions, restaurant recommendations, etc. He is so great! We were very pleased and we highly recommend staying there.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank Mrlzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Terrigal, Australia
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 October 2013

A great location near the station and not far from the centre of Florence. The staff were very welcoming and eager to assist. Plenty of restaurants nearby, easy walking to the historic attractions and many tours start from the station adding to the convenience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Narelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, Washington, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2013

Booking # 263688493
Our recent stay was very disappointing. We found worms in one of our beds and on the floor. Night staff helped us clean it up and we asked the next morning that the room/ bed be thoroughly cleaned. By the next evening, the bedding had not been changed and the worms were back. We were given a new room. The owner, who was called in at night to clean our room was very angry at us and insisted the room had been cleaned but night staff confirmed the sheets had not been changed. Problems happen, I understand, but they would not take responsibility for it, did not clean it up the first time, and implied we were lying about the room not being cleaned (until night staff stood up for us.) In another bed, we both had bed bug bites around feet, ankles and hands. Owners denied it, saying hotel was sprayed. Well, spray did not work. We stayed 6 nights so it had to be from their bed. Eduardo, Fredrico, and their mother, 3 of 4 family owners, were unfriendly and never smiled once, that we saw, even before the worm incident. All night staff were wonderful, however. Their attitude about the problem we had was unacceptable. Worms in guest beds is unacceptable, and their failure to acknowledge, apologize, or even clean up until we became insistent (and got help from other staff) was the most unacceptable of all. The owners acted like they were angry with us about this, making it a very uncomfortable stay. They did give us a 10% discount, but without a word of apology, or polite words of farewell.
I am sorry to even write this feedback because we have loved this hotel for years, but the old owner, Mario, is gone, and this is not the same place. Would not recommend and will not return. We will have to look for another "home away from home" in Florence.
I gave them 2 stars for location and wonderful night staff, but sadly, that's not enough to return.

Room Tip: Read the reviews on this and other sites, before you book.
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
6 Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everson, Washington
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 October 2013

We enjoyed our stay at Marios. The room was comfortable, though there was some noise one of the nights there. The bathroom was updated. Breakfast was excellent.

The staff was great, offering suggestions and quite helpful.

The location one block from the train station and the reasonable price are additional positives.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Cycledoc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
Reviewed 19 October 2013

We stayed in Mario's Hotel during 3 days and it was a great experience because the hotel is near the hystorical centre and great restaurants ( Guido trattoria and Été).
The staff made us felt like being in our house.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Tatiana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach, Florida
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 October 2013

We only stayed one night as a tour trip started the next day but our stay was great. The staff goes out of their way to assist and made us feel right at home. Room was lovely and breakfast was perfect. Will stay again for sure!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viviennnek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 October 2013

We stayed at the Hotel Mario for nine days making it our base to travel within the Tuscany region. We could not have not been happier. The hotel was clean, cozy and friendly and a perfect location for easy access to the train and bus stations and most major museums, etc. The breakfast was plentiful and the staff was always there immediately to offer you coffee or capuccino. Words cannot describe the wonderful staff at the Hotel Mario other than simply they are the best. They always greeted you with a warm smile and a friendly hello. They were there to assist you with recommendations for restaurants, tours and finding you the best train or bus schedule(s) for trips outside of Florence. Whether you were speaking with one of the three brothers, Leonardo, Edurado or Federico, or Omar or Carmelo, they were always there to assist you with their friendly demeanor. Having spent nine days with this fine gentlemen, we felt like their friends, or better yet, part of the family. I would highly recommend this hotel to anyone traveling to or around Florence. There is no other hotel that I would ever think of staying at while in Florence than the Hotel Mario.

Room Tip: We were in Room 4 and it was very quiet.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbiePlantation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mario's

Property: Hotel Mario's
Address: Via Faenza 89 Black, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service
Hotel Style:
#39 Best Value Hotel in Florence
#57 Business Hotel in Florence
#58 Family Hotel in Florence
#60 Romantic Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Mario's 3*
Number of rooms: 16
Official Description (provided by the hotel):
Hotel Mario's welcomes its guests in an atmosphere of ancient Florentine private house. A classic tradition of hospitality for this exceptional family run Florence hotel with charm and simple elegance. Located few steps from main train station in a building of the seventeenth century in the prestigious Via Faenza, an ancient road dating back to 1200, which still retains the medieval appearance. Classic environment with warm and cozy atmospheres, bright and comfortable spaces, elegant and refined details... A mix of images, sounds, scents for your dream stay in Florence... Classic environment with warm and cozy atmospheres, bright and comfortable spaces, elegant and refined details... A mix of images, sounds, scents for your dream stay in Florence... ... more   less 
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Also Known As:
Marios Hotel Florence

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