Maybe its just me given the other reviews on here but i simply could not connect with this hotel on any level - other than good service...I stay in many hotels every year through my work, on average 3 hotels a month, i have done so for 7 years. In that time i have never ever encountered noise like the street noise from the bedroom that my wife and I had. I am not a light sleeper, I'm not even a slightly light sleeper but the late night noise that we could hear from our street facing room was unbearable - we could hear every word from every person, every car, every scooter etc For the first time in my life i left my room at 3am to head to reception to ask if this was normal and could we switch room.
The next day we switched room with no problems and had a very quiet room and i could not have been happier with the service and help from the front desk. Still, i was very disappointed at paying a nightly rate and not sleeping. I would invite the manager or other staff numbers to spend a Friday evening in the floor corner room facing the street and i am sure they will know what i am talking about - the room should not be sold to potential guests - unacceptable.
Beyond this, the location was very central, the breakfast was pretty rubbish (my wife's coffee was cold every morning and she never complains about anything!) The rooms are old, the lobby was tired and as i said before the service was excellent.
In conclusion, probably a 2 star review but i knock a star off for the lack of free wifi in rooms so 1 star it is - i would not return or recommend to others.
- Official Description (provided by the hotel):
- Patrician building of 16th century; its renaissance architecture & refined furnishings reflect the florentine character - In the city ... more less
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- Also Known As:
- Botticelli Hotel Florence