We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant surprise”
Review of Hotel River

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel River
Ranked #101 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 29 October 2012

Read reviews before booking this hotel and was a little concerned by things I read but booked it because of the location. Was very pleased with this hotel. The staff was great and attentive. The location was great to get to all attractions easily on foot. The breakfast had everything we could have wanted and was well attended so if something was running low it was quickly replenished. The room and entire hotel was very clean which is very important to us. The only down side is that our room was very small and the shower was tiny. Now this is not that uncommon when travelling in Europe but a little more space would have made it a perfect stay. We had to leave the hotel at 4:30 am to catch our flight. Got the wake up call we requested, arrangements were made with front desk to have a taxi waiting for us and a lovely gentleman made sure we had a great cup of coffee before we left. Check out the roof top deck. Great place to enjoy the view. No problem with wi-fi. Worked well.

Room Tip: We had no view. Ask for room with view.
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mickey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (919)
Traveller rating
Traveller type
Time of year
Language
  • More languages

427 - 433 of 920 reviews

Reviewed 26 October 2012

This hotel overlooks the weir of the Arno river that flows through Florence. A little bit outside the old city but not too far. This made the hotel very accessible for travelling by car.
The room we had was great, bathroom was modern with great tiles and glass shower door (It leaked like a seive) but overall excellent. The rooms look to be recently renovated.
Our room had a leather couch which made it very comfortable and great for entertaining the other people in our party.
Breakfast was included and a good selection of cold continental food available, typical of most of the places we stayed in Italy.
Staff were great and very helpful, most especially reception.
The room we had was close to reception so despite not having a view we did have wifi in our room which the others in our group did not have. Hopefully they improve the wifi soon.
I would have given them five stars if not for the bed. The mattress was terrible, one of the worst I have slept on. On inspection it was old and had been covered by a protector that belied the age of the mattress inside. I didn't hear any comments from the others in our group so it must have been just our room.

Room Tip: Make the choice. View or Wifi. Great views from the front rooms overlooking the Arno with no wifi, R...
See more room tips
  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

Just recently returned from a 2 week trip to Italy. We stayed in Florence for 4 days (at the end part of our trip) at the Hotel River. The hotel is right on the Arno River, however, our room had no views of the water and you couldn't even see the water from street level. However, after a quick run across the street, you can see the river just fine. The hotel was a bit far from all the main sites of Florence, however, it is still technically in walking distance. The hotel in general was nice with nice staff and a good complimentary breakfast. However, our main issue was that our shower would not drain properly. With 3 of us sharing the room, it made getting ready take longer and having to rinse out the shower bottom many times. We did let the staff know who said they would fix it, however it was never fixed. Also, when we requested a taxi to be called for our trip to the airport, they assigned our taxi to the wrong hotel room and accidentally called the neighboring room at 4:45am! Oops! This was quickly fixed as they called another taxi which showed up within 5 minutes. Overall, we were pleased with this hotel, however, if we were to do it all over again, we would have probably picked a hotel closer to all the sites.

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2012

wifi poor and most of the times no connectivity
room is very small for two people.
Breakfast was ok not great .
Far from city centre
bathroom is too small

Nice bed and pillows.
Good view from Windows.

Great staff and was very helpful
good view from terrace

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yenigalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2012 via mobile

Room was very nice and clean.
Breakfast was included and good.
The only downside: the Internet in the room was included; however, it didn't work. I told the man at the reception everyday.. but nothing was done..
On the second time, he said maybe it was because of the walls...
So if you want to use the internet in your room, avoid room 207..

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank salomon83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2012 via mobile

Nice place. Great staff. Quality look and feel. Room clean and fully featured. Only downside my room was downstairs. No window and noise from room above. Shame as this hotel is difficult not to like. Ask for room upstairs.

1  Thank goodguyjas
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 September 2012

Stayed here for 3 nights in July and it was very hot , so we were thankful they had great air conditioning in the hotel. Breakfast was a feast with plenty of choice. Not too far to walk to the local attractions and if we were to tired to walk back we got a taxi for about 8 euros. Rooms were spacious and clean , couldnt fault it.

  • Stayed: July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lesp49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
Santa Croce
Plaza Lucchesi Hotel
Plaza Lucchesi Hotel
#54 of 410 in Florence
1,605 reviews
Santa Maria Novella
Kraft Hotel
Kraft Hotel
#80 of 410 in Florence
503 reviews
Santa Croce
Hotel Home Florence
Hotel Home Florence
#92 of 410 in Florence
692 reviews
Show Prices
Show Prices
Show Prices
Orcagna Hotel
#41 of 410 in Florence
818 reviews
San Marco
Hotel San Gallo Palace
Hotel San Gallo Palace
#59 of 410 in Florence
2,315 reviews
Santa Maria Novella
NH Firenze
NH Firenze
#94 of 410 in Florence
1,096 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel River? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel River

Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#62 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range: £86 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , ACCOR, TripOnline SA, Agoda, Booking.com, LoveHolidays, Expedia, Travel Republic (UK), Hotels.com, Ebookers, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Hotel River reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
River Hotel Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing