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“Nice place!”
Review of Hotel River

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Hotel River
Ranked #101 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 17 April 2014 via mobile

Stayed 2 nights recently:
*Staff was extremely friendly and helpful.
*Location was great.....easy to get to and from train station.
*Breakfast was excellent! Try blood orange juice for sure.
*WiFi was terrible! Constantly kicked off, extremely frustrating. Even use from lobby as recommended was unsuccessful.

  • Stayed: April 2014
    • Value
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1  Thank kt06of07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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389 - 395 of 956 reviews

Reviewed 16 April 2014

Location: Excellent!! On the river, very close to the old city. Balcony with great view!
Service: OK. Try there best, but there were WiFi problems (not only for us) that they couldn't solve.
Room: Very small, 2 beds attached into one and very small bathroom (no bath).
breakfast: Poor. No variety,

Summery: Location, location, location. Thats it.

  • Stayed: April 2014, travelled as a couple
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1  Thank Amirlir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014 via mobile

I have been here for a week for work.Outstanding continental breakfast thanks to the morning welcomes and smiles from Esther and Francesca.Clean rooms. Central position. High service and care level. Advised!!!

Stayed: March 2014, travelled on business
2  Thank Giuseppe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such an excellent review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

Great hotel in the Santa Croce area of Florence overlooking the Arno River. Wonderful staff who go out of their way to make your stay pleasant. Comfortable room, nice bathroom & amenities. Free buffet breakfast each morning is a nice bonus and very well done. Glad I took a chance and booked my stay here!

  • Stayed: March 2014, travelled solo
    • Value
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3  Thank Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such an excellent review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We spent 3 nights in this hotel in 2012 and truly speaking it was a great time. The location is perfect, in downton. The staff is friendly. The rooms are clean, comfortable and have a nice design. In other words such good hotels make your trip excellent and make a good impression on the country.
If I be in Florence in the future I'll stay here again!

  • Stayed: June 2013, travelled with friends
    • Value
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1  Thank Alla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such an excellent review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

This was without a doubt one of the best hotel stays we've had in Europe. The staff are exceptional and ready to help with everything we could possibly need. Marianna is absolutely fantastic! She had so many good recommendations for shopping, dining and sites and she was spot on every time. She was a joy to work with and just to talk to.

Our room was quite nice and well appointed. The bathroom was modern, though small as are most European bathrooms. The bed was very comfortable and there was plenty of room to walk around, though we did upgrade to a slightly larger room.

The breakfast was very good with a nice selection of yogurt, fruits, cheeses, meats, croissants and cereal. The dining room was attractive and the staff was consistently pleasant.

The only reason I could not give 5 stars was because the wifi was slow, inconsistently available and overall very frustrating. I was not able to get online for work very much at all during our stay. It would not be difficult to fix the wifi, which would greatly improve the quality of the experience for their guests.

The next time I'm in Florence I will absolutely stay here again. It is reasonably priced, within easy walking distance to the old city and the staff is second to none!

Room Tip: Ask for a river view if they are available!
See more room tips
  • Stayed: March 2014, travelled on business
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3  Thank Southernredhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for staying at the Hotel River and for posting such an excellent review.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

My finace and I went to Florence in April 2013 and stayed in a different hotel and decided on this trip, we wanted to be closer to the sites and have a nicer room. We were traveling with 4 other people this time it was also important that the rooms be nice and the location walkable to sites. This was a great choice! The bed was so comfortable, the room nice sized and very clean and this was the first bathroom on our entire trip that has a shower with a glass door (most had NOTHING!) The breakfast was okay and was enough to tie you over a few hours. The lady at the front desk was SO nice!! She actually worked at the reception desk of our last hotel when we were in Florence before. We both clearly wanted a nicer stay! She is so sweet and even remembered us! She reccommended a great place to eat near our hotel and the food was amazing. Great stay!

Room Tip: You can walk anywhere you want to be! Park the car and put on your tennis shoes!
See more room tips
  • Stayed: December 2013, travelled with friends
    • Value
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2  Thank AllisonML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this reviewResponded 28 May 2016

Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel River

Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#63 Luxury Hotel in Florence
#85 Family Hotel in Florence
#108 Romantic Hotel in Florence
Price Range: £88 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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