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“Very nice hotel!!!” 5 of 5 bubbles
Review of Hotel River

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Hotel River
Ranked #87 of 421 Hotels in Florence
Certificate of Excellence
Laval, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very nice hotel!!!”
5 of 5 bubbles Reviewed 5 June 2014

My husband and i are not picky, and i am not saying so to minimise this lovely place at all, but we found this hotel charming with a hint luxury and sophistication! Sadly, we only stayed there one night since we were passing through Florence for about 48 hours, but if we could have stayed longer, we would be very happy staying here!

The hotel is nicely located in front of the Arno river and near walking distance to major sights including the Duomo. It took us about 10 minutes walk to the famous Vecchio bridge from the front door. The rooms were pretty spacious for European standards which included a big queen bed and nice bathroom with a shower which everything was spotless. The concierge service was excellent and the continental breakfast buffet was very decent! And it is thanks to a very nice young man who worked at the front desk on May 21st that recommended us the best restaurant we went to during our stay in Italy (Natalino)! So thank you again!

I definitely recommend this lovely hotel to anyone staying in FLorence, and if we are meant to come back to this lovely CIty, we would definitely stay here again!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maribelle444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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762 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
2 reviews
5 of 5 bubbles Reviewed 30 May 2014

We have just returned from a fabulous holiday in Florence having stayed at The Hotel River. The staff were extremely helpful and on arrival one of the staff gave us a map to highlight many places to visit and to eat. Esther the hotel manager was amazing , so friendly and nothing was too much trouble , it was evident she wanted everything to be as perfect as possible for everyone. Everywhere in the hotel was spotlessly clean and the buffet breakfast had something for everyone there was a very good choice of food and drink. The walk to the center is about 10-15 minutes where there are so many places to eat and drink, shops and of course everything for those wanting the culture. We would certainly love to go back and would definitely choose to stay at The River Hotel again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level Contributor
277 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

The hotel overlooks the Arno river on Lucarno Della Zecca. It is a short walk to the Uffizi, Ponte Vecchio, the Duomo and just about everything else.

The staff are uber helpful particularly for Firenze. They make great restaurant recommendations and know where everything is situated even the most bizarre locations.

The rooms are huge, super clean and have all modern conveniences like bar fridges, safes, super quiet A/C and great showers.

Breakfast is a cut above with quite a few Tuscan specialities and a great selection of croissants, Danish and breads. Lots of cheese and fresh fruit.

This is a great comfortable Firenze hotel and does not resemble any Best Western I have stayed at in North America.

Room Tip: Room 301 is a suite and overlooks the falls on the Arno river.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IntSommelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenwood, Arkansas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

We recently stayed three nights at this Hotel and had no serious complaints except for the distance to the center of the city, and the location of our room. We were given a recent renovated room which was very nice, but the only window in the room was a glass door used for entrance. It had a sheer curtain over the glass and a heavy curtain for night time. The view if anything was to a small courtyard. However the short-comings were over ridden by the very nice staff at the hotel. Marlena was very nice and helpful. Her English was excellent and was patient with us on each and every question or concern. if you decide to stay here, be ready for a hike to the center of the city and request a room facing the Arno, which cost more, but worth it. Marlena will make you feel at home.

Room Tip: Ask for a room facing the Arno.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yeargans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chisinau, Chisinau, Moldova
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

we stayed at the River hotel with my parents and despite the fact that we lived in the same room there were no problems with space, bath and etc. Because the rooms are large enough, as well the bah is. Condition system's ok, everything's atomized. The location of the hotel is so comfortable 'cause it's 2 km from the center and it's not too crowded and also it opens a great view on the river. Breakfasts are ok, as any random breakfast at the hotel. Stuff was really nice. I enjoyed my time sitting in the lobby and surfing the web at 3 a.m. just right back from the walks.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tatiana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

Last October my partner and I traveled to Florence, the first stop in Italy , ending with a Transatlantic cruise from Rome to Miami! We were able to reserve a room overlooking the river falls, with a private balcony that was at least half the size of the small room, which is commonplace in Europe. The front desk was welcoming and very helpful with suggestions and directions. The best tip they gave us was to go to a local restaurant "IL Barrino" which was within walking distance. This gave us the opportunity to see the neighborhoods in Florence. We went back a second night to Il Barrino. The food was exquisite as was the owner Margaritte. The hotel is walking distance to everything you need to see in Florence, 10 minutes to the museums and the Duomo. We will definately return to this hidden gem of a hotel!

Room Tip: Definately reserve a room in the front of the hotel , overlooking the river. There is a a shared ter...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank robertnkenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 20 May 2014

Nice hotel within walking distance into Central Florence. Opposite the river which was very pleasant. We had a room which faced the central courtyard. While this meant that there was no view, it did make the room quiet. Staff were pleasant and helpful and the breakfast was nice. We were able to get parking directly outside the hotel. The only thing wrong was the mattress needed to be replaced. Even before getting into bed, you could see the wear / sag indentations on the mattress. A night's sleep on that bed confirmed, that the mattress/base was badly worn and needed replacement. We have been travelling for 6 weeks and unfortunately that was the worst bed we have slept in during that time. We had room 201. The bed let down what was otherwise a pleasant experience.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#52 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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