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“A good service apartment in Florence.”
Review of Hotel River

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Hotel River
Ranked #96 of 420 Hotels in Florence
Certificate of Excellence
India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A good service apartment in Florence.”
Reviewed 13 June 2014

We were a family of five visiting Florence. We stayed at the River Suites for a night during our visit in May 2014. The service apartment was good, clean and with all amenities. Would recommend it to families visiting Florence.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank vellayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Leominster, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

Room was suitable and met our expectations. The staff was fantastic, very helpful with whatever we needed. Breakfast had very good selection each day. The balcony was perfect for early morning or late night relaxing overlooking the river and with a view of the Michaelangelo gardens. Met a few other couples on the balcony and made some good friends. Great location with walking to all of the sights, restaurants everywhere, grocery store close. I would recommend and would stay at this hotel again next visit to Florence.

Room Tip: Ask for a room with a balcony on the street side if possible.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank JaniceP101564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conception Bay South, Newfoundland, Canada
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 June 2014

I’ve stayed at many hotels during my travels and I have to say this was one of my worst experiences. It was so bad, a list is required:
1). Lack of air conditioning. If I’d known they shut off the air conditioning at night, I’d have NEVER booked this hotel. The first night our room was so hot we called down to the front desk and asked to have the air conditioning turned up, the staff member said they would address it though their computer system. Nothing changed throughout the night. The second night when we returned from the city, we told the staff member on the desk of the previous night’s bad experience, he told us because the neighbours complain, they shut off the air conditioning at night and only run it during the day. He did offer us a fan, which we took (he didn’t offer to deliver it to the room, so we dragged it ourselves to the room on the fourth floor). The 3rd night the temperature was about 29C in the room (we travel with a little thermometer) and was horrible.
2). We had to ask for more toilet paper. Proper supplies would seem a basic of the hotel industry, but it wasn’t here. One would think the room would be serviced properly, it wasn’t and we had to ask for toilet paper at the front desk. What was worse, we had to wait for it.
3). On our third day, the desk clerk asked to take back our room key for the day for “security” reasons and in case I lose the key. I’ve NEVER had this asked at other hotels and I refused to surrender my key. The desk clerk (who was rude and patronizing) said it was how they do things. However, this wasn’t said to us on check in, or the previous day, nor was it in the room literature. My issues with this are numerous but can be summed up in a couple points: One, I am a guest, not a child. 2nd, I go on vacation to avoid hassles, not check in with staff on my comings and goings.
4). On the 3rd day when we came back our door was left open and ajar. I can only assume this was done after servicing, but it is unacceptable, and a compromise to my privacy and personal security.
5). The bed was DREADFUL, like sleeping on a piece of plywood.
When I stay at a hotel I have high but reasonable expectations. I expect a comfortable night’s sleep. I expect to be treated with respect… like a guest and not an inconvenience. I expect the basic amenities. And I expect my privacy and security to be protected. NONE of this happened.
My worst hotel stay ever.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chrysta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

thank you for your recent stay at the Hotel River and for posting your opinion by the precious Tripadvisor community.

We do apologize for the inconvenience you have suffered and for not satisfying your expectations.

Nowadays the hotel is completely renovated (2016).

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simsbury, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2014

The room was beautiful, very elegant mix of old and contemporary styles, very clean. We had a balcony overlooking the river. Professional and friendly staff, tasty breakfast with nice selection. Perfect location , close to historic center.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank SMarta7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 June 2014

This hotel is among several located on the north side of the Arno. Convenient for a walk up to Piazzale Michelangelo and lovely view and gardens. About 10 minute walk to the Ponte Vecchio, Uffizzi etc. Also close to Piazza Santa Croce. Staff was extremely helpful and accommodating (keeping our extra luggage for a few days until our return while we hiked in the country). Breakfast is very good and served downstairs in a covered terrace. While there was no real view from the room, (it faced an interior courtyard), it was quiet and we slept well, very comfy bed. With Florence being so packed with tourists, it was a pleasant and quiet retreat, while being centrally located. I found the price a bit steep, but it is such a tourist destination. Expect to pay accordingly.

Room Tip: There are a few tables on the top floor balcony, (available to all), on which you may wish to enjoy...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank jeveuxbienmanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 June 2014

Spent 3 nights at Hotel River with my wife and two friends. The room was small and could do with a makeover. Our rooms were on the back of the hotel and the view was of a derelict building. Breakfast was fine, but the hotel has no restaurant. However the location is close to the centre and there are good restaurants within a 10 to 20 minute walk. The hotel has valet car parking which works well, taking 10 minutes or so for the car to be delivered to the front door. Staff vey pleasant and helpful. Overall, reasonable value for money, but best for an overnight stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Carlos, Mexico
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 June 2014

We spent 3 nights here in May and were very impressed. It is a bit removed from the center of Florence but that is not a bad thing and we had no issues walking the 20 or so minutes into the center. Even the train station is only about a 25 minute walk. We enjoyed the little outside terrace on the 4th floor overlooking the river that you can enjoy a glass of wine on.
The staff is great and very helpful with either suggestions on where to go or directions. They make you feel that there is nothing they won't do to make your trip better.
Breakfasts were excellent, cappuccinos made to order.
The room was very clean and pretty quiet as it faced the inner courtyard.
Only negative comment would be that I had requested a room on the 3rd floor, facing the courtyard and that had not be noted, so upon check in, we only had the option of a lower or first floor room.

Room Tip: Some rooms have been renovated. If you prefer a more modern looking room, you might want to request...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#59 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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