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“In the Heart of the City”
Review of Hotel River

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Hotel River
Ranked #95 of 411 Hotels in Florence
Certificate of Excellence
Montreal, Canada
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“In the Heart of the City”
Reviewed 31 August 2014

Really enjoyed our stay here; right in the heart of Florence. Be prepared though, the parking is not included and cost us 25 Euro a day. The staff were great, friendly and extremely helpful. I recommend this hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank AimforGc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a nice comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
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English first
Ponte Vedra Beach, Florida
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2014

This was a very neat and friendly hotel a little off the beaten path. We had great rooms on the main floor, but they were quiet. The hotel staff was friendly and quite helpful. They gave us useful tips on places to go and the best hours and also made reservations for us to see various venues at a specific time. In addition they referred us to a great restaurant.

We knew ahead of time what the location was because we had stayed near there before, but for us it was nice to not be in the middle of town with the hustle and bustle. We love walking.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank PVPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a nice comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014

Unfortunately this was not one of my best choices. It was overpriced for what you received, the morning breakfast was very limited and the coffee was dreadful. The cappuccinos were excellent. I had asked for adjoining rooms as we were travelling with our older children but there was either none available or they didn't have any and that wasn't clear. Wi-fi was horrid, according to my kids, as no one could get on. The afternoon front desk person was not exactly the most useful individual. In a pinch I would stay again but I would look elsewhere first. No parking available at hotel. You had to park about 10 minutes away and pay!! Should have told me that when I was booking!!

The bonus was it was near Ponte Vecchio, Uffizi and all the tourist hot spots.

Room Tip: If you want coffee order a cappucino only!!
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank sue9005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting your opinion by the precious Tripadvisor community.

We do apologize for the inconvenience you have suffered and we can ensure you and the other travellers that we have just (03/2016) completely renovated wi-fi connection and now the breakfast buffet offers a lot of choices including free eggs and bacon.

We work together a private parking offering the valet service at the arrival/departure and during the stay (daily cost is 25,00 euros).

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belmar, New Jersey, USA
Level 1 Contributor
4 reviews
Reviewed 20 August 2014

We loved our stay! The service was great and the staff was very helpful. The location was pretty good too. We were able to walk to main attractions. Roughly a fifteen min walk. The only improvement needed is Wifi.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinD505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New jersey
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 August 2014

Very nice clean hotel, the rooms are a nice size. The staff is very helpful and it is located in a nice part of Florence. It is across from the river not in the center of town. It is a 8 min walk to center of town at a slow pace. I would stay there again.

Room Tip: The rooms that face the river have a balcony and are decorated in a modern/chic style. Very nice...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MBJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

Hotel was clean, staff was always very friendly and helpful. Our room was small, and it was somewhat challenging on where to place our luggage and still have room to move around (the other couple in our party had a larger room). The Hotel is in a great location, since we could walk easily to shop and eat. The hotel is situated directly in front of the Brisbane River, and close to the Ponte Vecchio bridge.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Harold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2014

The staff was excellent right from the moment we entered the hotel.... we arrived slightly before check-in time and the room wasn't ready yet. The gentleman at the front desk made sure we were comfortably seated in the guest lounge and made sure we had fresh cappuccinos brought to us and even set the tv channel to English language sports for my entertainment! The wait wasn't long and it was all smooth sailing after that. The room was great and the breakfast buffet was well stocked with a large assortment of items. Service staff was exceptional even during busy times. This is a good location within reasonable walking distance to the major attractions and it has a lovely view of the river out the front door. Good walking shoes are needed. Safe walking at night in the area and quiet and clean. Excellent restaurants nearby. Only needed to take a taxi to and from train station. recommend this hotel and we would return again if back in Florence.

Room Tip: We chose the garden view room...sat in the garden at night and had a glass of wine. Our room was on...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Lise0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 27 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#58 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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