The PROS: Hotel Centro is located in a good location within reasonable walking distance (around 25 min walk with suitcases, while orienting yourself) from Firenze SMN station. On the street, there are minimarts, cafes, and the leather market. The Duomo & David is about 5-10 min walk away.
The hotel itself is in a very old building which requires you to press two buzzers to get through two large doors. From there, you take a very tiny elevator (big enough for 1 + suitcase) to the 1st floor where the hotel lobby is located.
The hotel advertises many times on its own personal website that the entire property is air conditioned and that all 16 rooms have air conditioning. Well, I just stayed at the hotel and I can confirm that this is A LIE.
When I checked in, I noticed my receipt said that A/C in my room was "not available" (my stay was during mid-August which was quite HOT in Florence)... When questioned, I was told my room had no A/C, just one fan. I asked about why they falsely advertised that all their rooms had A/C, when this would have played a part in our choice of hotel. He just said that there were no rooms with A/C left for 3 people throughout all 3 nights of my stay, that I have no choice. That was deceptive of them to advertise in such a way, only for us to be surprised upon check-in.
The ceiling fan was poorly installed and extremely loud. When we opened the windows, mosquitos came into the room since there was no netting and I got a few bites on my leg. So we kept them shut. We've spent 3 nights with hardly any sleep because of the intense heat, with just one loud, old fan circulating hot air around the room for three.
Here's the digusting part. The shower door had come off the hinge, causing some water to come out of the shower, and we used towels to keep the bathroom floor dry. The next day, during room cleaning, they took the wet towels off the floor, and hung them over the shower for us to reuse. We went downstairs to ask for clean towels since those ones were used to clean the water off the floors, and at first, the staff said "no, I don't have the key." After we asked how we can shower without dry towels, he grumbled some stuff in Italian and went to the closet and said "ONE. JUST ONE. I WILL ONLY REPLACE ONE." Well, all the towels were stacked together by housekeeping and we had no idea which one was soaking up water off the floor. The 3 of us had 1 clean towel to use. It's pretty disgusting to think that they could expect us to use towels that had been used to mop up water off their bathroom floor, which, by the way, was quite old and the shower had rust/mold around the hinges. We bought our own towels to use after that incident, since they refused to provide us with clean ones.
They said linens would be replaced every 3 days, but we didn't think that would include wet towels used to clean water off the floor. I read that another member on tripadvisor had made the same comment awhile earlier, and management promised to take those comments into consideration. We are disappointed by the standard of hygiene and attitude when we asked for new towels.
Our last night, there were intermittent blackouts and also a lack of hot water in the shower.
In the end, these things ruined our stay in Florence. We will stay elsewhere next time.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Travel Republic (UK), Hotels.com, HotelsClick, Ebookers and 5viajes2012 S.L. so you can book your Hotel Centro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Centro Hotel Florence
- Best Western Florence