We booked a room here months in advance, only to be told upon arrival that there had been a waterline break. They said "No problem!" We have a room for you at another hotel (See my review for the Hotel Veneto). After walking several blocks to the Veneto and seeing the tiny, cement box that they rehoused us in, we went back to the Centro to make certain our room would be ready the next day - there was no way we were staying 3 nights at the Veneto! A different person was at the front desk, and had no idea what water line break we could be talking about. She had the room schedule/calendar up on her computer screen and from what I could see, the room we should have had was booked up through our first night, and available starting the next day. Basically, they overbooked and sent us to a "hole" that was offering €50/night closets, and charged us their full €100/night rate.
Don't stay here. It's in a very noisy part of town, and they seem to have no problem screwing you if they make a mistake.
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- Also Known As:
- Centro Hotel Florence
- Best Western Florence