Because of an computer error on my part we had no reservation waiting for us when we arrived at the hotel. It was the last day of the World Cycling Race in Firenze. The hotel offered us their last room at 250 Euros! We took it knowing very little else would be free. The room itself was lovely and spacious with large shuttered windows looking onto a Tuscan hillside. Our friend who booked the annex was not so lucky. While she paid considerably less what she got was an unlit stairwell at night and an elevator that repeatedly got stuck on a floor because users neglected to close both cage doors hampering its ability to move freely between the floors. I encountered one irate man at reception who on recounting to the desk clerk his having nearly broken his neck on the unlit stairwell was told the annex does not belong to the hotel and the unlit stairwell was something they have no control over. The clerk could only say he would tell the manager in the morning - no help whatsoever to people in the annex that evening. Our taxi picked up my friend in the morning. It took her a very long time to get down the stairs with her suitcase because the elevator was not working again.... She said she would never stay at this hotel again. I would stay here again. There is a charming courtyard with real grass underfoot and the breakfast was good as was the service at reception. However I would not recommend staying in the annex.
- Official Description (provided by the hotel):
- The hotel Aurora is situated in an ideal position in Florence, in front of the Santa Maria Novella railway station, close to Palazzo dei Congressi, Fortezza da Basso and only 5 minutes by walk from the Dome. Internet is free, and all rooms offer air conditioning and a private bathroom.The hotel is situated in a neoclassical building from the beginning of the 20th century, completely renew WITH LIFT, and is overlooking with wide windows the historical centre and the romantic hills of Florence. Some room, superior level, are available with views of garden.The hotel is elegantly furnished and offers all the modern comforts, rooms include a minibar and an LCD TV, and buffet breakfast is available from 07:00 until 10:00. The hotel has a pleasant garden, a small oasis of relaxation in the city center.Hotel Aurora features a paid private parking and a large garage in agreement with the hotel. An experienced and professional staff will provide guests a personalised service and all kinds of tourist and travel info. ... more less
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