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“worth it for the view alone” 4 of 5 bubbles
Review of Antica Torre di Via Tornabuoni

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Antica Torre di Via Tornabuoni
Ranked #11 of 421 Hotels in Florence
Certificate of Excellence
GreenLeadersSilver level
Scotland
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“worth it for the view alone”
4 of 5 bubbles Reviewed 2 January 2014

Booked 2 deluxe rooms - both had beautiful views. As has been said by others, this hotel/residence is all about the views - especially from the terraces, which are breathtaking. Breakfast was good (wish there had been room for more tables on the terrace as we never managed to breakfast there) drinks/food very expensive we felt so we ate elsewhere, but did use the honesty bar every evening and spent hours on the terrace. Some visitor photographs show the terrace to be very busy (maybe this was for a party?) but while we were there it was very quiet, and quite often we were the only ones there. Absolutely beautiful to watch the sunset.
Room decor etc isn't a priority for us, as we spend very little time in there, but our rooms were more than fine.
The situation is perfect, but the initial feel on entering the building is slightly unusual as it is in a building also used as offices. Again, this wasn't an issue for us, but might be for those looking for a grand hotel reception etc.
If we were to return, we would definitely come here again - for the views from the terraces.

Room Tip: views are essential - we booked 2 deluxe rooms and both had lovely views.
See more room tips
  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank peepybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
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English first
Houston
Level Contributor
124 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

I think this place should do everyone a favor and invest in some comfy mattresses; that would have changed my perspective on the entire experience. Yes, the decor needs updating, but the real gripe is just the mattress misery. The service was, as other reviewers have stated, great -- except for one notably sour evening clerk.

The location is indeed perfect, and the terrace is possibly the most beautiful view in Florence. In fact, if you're not an architecture buff, there's no need to wait in line at the Duomo to climb to the top when you're a guest here. The view from Antica Torre is just as good and line-free.

Overall, I think it's important to highlight a fact that many Americans misunderstand. In the U.S., four-star means extremely nice. In Europe, not so much. If you want a sparkly clean hotel with great facilities, you have to go five-star. The price difference between four and five stars is substantial, so you'll have to make your decisions accordingly. This hotel is definitely NOT luxurious by some standards, but in comparison to many other European four stars, especially those in Florence, it is. That said, I would probably look into more comfortable digs on my next trip.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sjgjess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

The only issue with this hotel is that the furnishings are getting a little tired. If the interior couches and such were updated, I could not resist in giving this hotel a five star rating -- perhaps one of the highest ratings I have ever given a hotel.

The concierge, Mika, and the other staff at the desk were extremely helpful and attentive. The initial welcome was exceptional. The rooms were huge -- I mean big for Europe standards. The beds were very comfortable. Very clean. Good views of the river. Excellent location. Easy to get in and out of. Close to the attractions if you don't mind walking three or four minutes. Very well known in town and well respected from what I could tell.

The breakfast was excellent and I would recommend the breakfast for a good easy start to your day. It is also close to the train station. Coming there, we took two cabs for our family of five, but after we saw that it was close enough to walk with rolling luggage, we just hoofed it back when we left rather than bother with a cab. It was not too far, but certainly not close enough for someone who would be uncomfortable moving with luggage.

This would be my first choice in returning again to Firenze. We have been here before, but this stay was improved dramatically by this hotel stay. The value is a little lopsided, but I think it is still within the luxury pricing (but perhaps value-wise, just on the bottom end of that category).

We had two rooms for a family of five. They were in the same section and next to each other. It was a nice arrangement for us. Feel confident in having a good experience if you are in your price range. It may not be a Four Seasons, but it could be with just a little work.

Room Tip: Ask for a river view. We enjoyed just a little street noise, so do this only if you love views and...
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nvlawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 28 December 2013

The Grand Deluxe Room was spacious. There is a living room with a table, sofa and a book shelf with books which provides a homely touch. The bedroom was simple and the amenities in the bathroom were basic. there also seems to be problem with the plumbing in the bathtub as water drainage is slow. The sign on the entrance of the hotel said 'luxurious' hotel so although it is a comfortable room, I will not rate this luxurious.

The room was stuffy but opening the windows helped. Unfortunately, this also meant that noise drifted up from the street below and hence I didn't sleep well during my stay. My room also faces the office/museum of Salvatore Ferragamo which also means I have to leave the curtains closed all the time.

This hotel shares space with other offices in the same building and the hotel staffs are only available from 7am-10pm after which you have to use the key to access the lobby if you return after 10pm. I do not feel comfortable that there is no person on duty from 10pm onwards because when you are in a foreign land, you would want to know there is someone whom you can get in touch with in case of emergency.

However, if the above are not a consideration when choosing a hotel, then this is the perfect location as it is situated in the centre of most 'must see' places in the city area and also to many good restaurants, cafes and designer shops.

Other pluses are the ever helpful staffs and the availability of free coffee/tea on the 6th storey. They also serve fruits/cakes which are left from breakfast but I see nothing wrong with that.

The nice terrace which other reviewers wrote about is currently under renovation but if you want to go outside to have a picture, you can still do that from the breakfast area.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PALMS4EVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 25 December 2013

We were graciously upgraded to the library deluxe room, which was a delight. The decor was luxurious but comfortable, with excellent views of the river and nearby piazza. The rooftop lounge and terraces provided even better views (though the terrace with direct views of the Duomo was closed for renovations). The staff were very friendly, spoke excellent English, and made terrific recommendations for nearby restaurants. The hotel itself is centrally located, close to all of the major attractions and galleries. All in all, a very good stay - highly recommended.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cardinalash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 December 2013

Really great place to stay in Florence. Great spacious rooms, good facilities, clean, accommodating and central. However, the lack of tea and coffee facilities in the room itself was quite annoying...

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Masha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaithersburg, Maryland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 23 December 2013 via mobile

I will give you an honest review of this hotel. This may be a long review, but I had to write it. Having stayed at numerous hotels across the states I really thought this hotel would live up to all the hype posted on TripAdvisor. We were completely wrong. Honestly, I still don't see what some of these other folks have seen.

We checked in on my birthday. We were upgraded because it was also our honeymoon, but it was really just a very large and dated apartment. It wasn't luxurious at all, but we tried to deal with it because the location was great (had a view of the Arno from our room) and the view from the terraces is amazing! However, after being in our room for a while we started to feel uncomfortable. The shower was disgusting and I didn't want to touch anything nor step in the shower. There were ants crawling all over the bathroom, the shower turned cold if someone was running water at the sink, and then the shower drain was clogged backing up water and God knows what else while showering. Definitely not my idea of spending my honeymoon. The air turned off at night among other things. I was so disgusted that I wanted to leave.

We reported the issues to the girl, Marina, at the front desk who said that she would send someone up to look at the drain and try to move us to another room the next day. So we went out to dinner for my birthday. When we returned we asked if the drain was fixed and we were told that the guy went upstairs but he couldn't fix it until the next day so we just had to "deal with it one more night." I just couldn't take it anymore. I reported it to our travel agent that we were dissatisfied with the room and didn't want to stay there anymore. She said she was sure they would credit us the rest of our stay. So the next morning (after one night) we went downstairs and talked to Marina again who said that she was trying to get us another room, which we couldn't see until the afternoon. We were gone on tours all day so if we returned in the evening and didn't like that room then we would've been stuck. Besides, after seeing our friends's room (#505, which was 3x worse than ours) I had no faith in the hotel. Marina called the manager in front of us and stated that we could check out and we would not be billed for the entire stay. (Second mistake: we never got anything in writing or a print out; trusted that they were honest. First mistake was listening to our travel agent about staying here). So we head back upstairs and grab our belongings and then head back down to check out.

Weeks after we return home we found our that this hotel had charged us for the ENTIRE stay!! Now, I could see if they charged us for the night we stayed, but the entire trip?! We would've never checked out if we had known, but again, we trusted that they would do the right thing and stand by their word. Wrong! They made claims that they never told us we could check out and that we would not have to pay. The manager was extremely nasty to my husband and has no concept of good, quality customer service. They continued to lie about us reporting any issues to them and made false accusations against us like we brought our things to check out before even talking to them (all lies - I wish there were video cameras in there). Not to mention we have several emails back and forth with our travel agent detailing our issues and corroborating our story. Their claims were that we didn't like the decor and that's no reason to leave, etc. Yes, we didn't like the decor but we left because the hotel was nasty and one step above a hostel! They didn't live up to their word and single handedly almost ruined our views of Italy.

The pros - the location is GREAT!!! It is near a ton of designer shops. It is like being on 5th Avenue in NYC. The bar at the terrace was a nice touch and we enjoyed the honesty bar. And of course the terrace views. But that's it! When we pulled up to the hotel we were impressed but that changed quickly once we entered!

The cons - everything else you can think of. It is not a full-service hotel. Staff leave early each night and lock the front door. You have to use a fob to get in. We asked what happens if we are locked out, etc. - who do we call? "Oh, there is someone that lives in the building." Would've been nice if they told us when we checked in. We found this out right before they were locking up for the evening, and we still didn't know how to reach this person. It is not like we could use our cell phones nor was contact information provided to us. I can't even say the front desk staff is okay because Marina and the manager are flat out liars and extremely unprofessional (watch the nasty response I will probably get back from her and then think about why you would want to stay here). I've read some of the responses she has made to previous guests who complained on TripAdvisor (nasty attitude and unprofessional). If you are looking for just a plain old place to rest your head then stay here. If you are looking for a real 4 or 5 star luxurious hotel - this isn't it!! You can take advantage of the terrace views (which is their selling point) without staying here! One terrace is open 24 hours and the other until 10pm. Don't let this be the reason you stay here. There are a ton of hotels nearby that are cheaper and WAY better than this one. For example, the Hotel Lungarno (who welcomed us with open arms) was right across the Arno and truly gave us the experience we were looking for AND it was cheaper.

After our experience with the staff at this place, I could and will NEVER recommend this hotel to anyone!!

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank LaIppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuoni_1, Direttore generale at Antica Torre di Via Tornabuoni, responded to this review, 31 December 2013
Dear LaIppy,
I'm sorry if I'll be very short because I do not want to have the "nasty attitude and unprofessional" that you mentioned in your comment.
I'm very sorry that you consider a mistake follow the suggestion of your travel agent, especially because she is one of the most professional travel specialist I've never meet and I should admit that she is the unique reason why you didn't spend any money for your stay in Florence.
I should also apologize about the staff in fact, unfortunately we had no enough fantasy in finding any ants in your room or problems with your shower.
I'll take the opportunity to inform all the reader that we have a porter available all night in case of emergencies.
Regards,

Maria RIta Bellini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Antica Torre di Via Tornabuoni

Property: Antica Torre di Via Tornabuoni
Address: Via Dei Tornabuoni 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Florence
#4 Green Hotel in Florence
#5 Business Hotel in Florence
#6 Spa Hotel in Florence
#9 Luxury Hotel in Florence
#15 Family Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Antica Torre di Via Tornabuoni 4*
Number of rooms: 25
Official Description (provided by the hotel):
We personally enjoy welcoming our guests, we wish to reinvent the concept of hospitality, and we have the inspiration to provide the warmth of home in every detail. This is how the Antica Torre di Via Tornabuoni 1, Florence came to be: a tower-house built in the mid-12th century by the Guelph family of Ruggerini. At the beginning of the 20th century, this palace became "Pensione Piccioli," and quickly turned into a privileged residence for aristocrats and English writers. Closed after the Great War, Pensione Piccioli reopened in 2001, as a Period Residence called "Antica Torre di Via Tornabuoni 1." Thanks to attentive restoration to preserve all its original charm, the evocative ambiance of the Palace on Via Tornabuoni has regained life and warmth. This magnificent complex is considered one of the typical "tower-houses" of Mediaeval Florence, and, to this day, it still preserves all its characteristic architectural elements: it is an admirable example of the human ability to convert buildings built for war into oases of peace, culture and hospitality. In this ancient tower, we have created a world of harmony, privacy, and attentiveness to our guests' needs. Luxury, peace, and beauty are all in traditional Italian style, and give the concept of comfort new aesthetics. Almost all rooms enjoy an enchanting view of the city or the Arno River, and all are furnished with the highest in comfort: satellite plasma TVs, DVD players, wireless internet connection, direct line telephone, minibar, electronic safe, air conditioning and heating, private marble bath with tub and/or shower, hair dryer, slippers and shoehorns. Some of the Rooms and Suites are decorated with a Renaissance flair: with frescoes, drapes in coloured precious fabrics, bathrooms in red Alcantara or Gold Calacatta marble, and romantic four poster beds. ... more   less 
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Also Known As:
Antica Torre Di Via Tornabuoni Hotel Florence

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