I arrived early morning knowing the room would not available & i was very tired and needed to relax.
The italian women in the reception that early morning was very rude to me i and non helpful at all!! I asked her for her name, which she refused to give me!!!
I wanted to speak to someone so i could cancel my reservation and look for another place to stay, but they made it impossible!!!
In other words I was forced to stay in that place which is divided in two noisy buildings.
I was assigned a room on the 3er floor, there is no elevator nor no one to help me out with my luggage what so ever!!! The t.v. in my room had only 1 channel!!
There was only one girl in the front desk from Eastern Europe in the night shift who was very nice and helpful!!!
When I checked out, I made sure I had paid my stay with cash so I would not get anything charged to my c.c. finally when I was back home from my vacation, I found I had been charged 1 additional night by that mean 50 year old Italian women at the front desk that morning!!!
Lack of customer service and waste of my valuable time and money!!!
I am very disappointed and would never recommend hotel Spagna to anyone!!!More