Celebrating our 33rd anniversary, we wanted something special and this hotel fit the bill. Just a few steps (really!) off the Piazza del Duomo, we were surprised to find our room facing the courtyard to be quiet and the hotel peaceful despite the bustle nearby. The bed was large and comfortable- a little stiff in the Italian hotel style, but I like that. The bathroom was downright sumptuous, all black and white marble. The room decor was in keeping with the building's identity as a Florentine palazzo-elegant draping over the bed and a lovely wardrobe painted in light colors with curtained doors.
The salon had high, beamed ceilings, large windows, and elegant furnishings. It was equally comfortable as a breakfast room (great European spread and gracious service) or for a light night drink. The bar is self-serve with an array of choices. It is run on the honor system, but there are cameras nearby (trust, but verify!).
The hotel manager, Ms. Niccolini, was gracious to meet us when we arrived after midnight due to a delayed flight. She made sure we got comfortably oriented and settled in for the night. However, here is why we could not give a five-star rating:
We asked the hotel to arrange a car to pick us up at the airport and they did, but their normal driver was unavailable, so they contacted Blue Car Service to come get us. Problem was that our flight from LA had equipment trouble and diverted to JFK for repairs and a 3 hour delay, so we missed our connection in Frankfurt. We emailed the Niccolini to tell them we would not be at the Florence airport at the agreed time, but they did not get the email in time to notify Blue Car. So, the driver left after waiting for us a long time, we took a cab to the Niccolini, and I got an angry phone call from Matteo at Blue Car demanding double the agreed amount, although we finally settled on the amount we had agreed to pay in the first place. Now, the email failure was not Blue Car's fault and I understand that Blue Car had to pay their driver, but maybe they could have swallowed whatever profit margin they had built in to their price. Ms. Niccolini did try to talk to Matteo and work something out, but in the end she said that "there is nothing to be done." The email failure was not her fault, either, but we feel that the hotel of this stature could have made some gesture, maybe directed us toward a friendly restaurant that would give us the royal treatment.
- Official Description (provided by the hotel):
- Comfortable and beautifully decorated rooms set in a grand, ancient house that has the uniqueness of a private aristocratic residence.Palazzo Niccolini al Duomo is located in the heart of historical Florence, 30 mt. away from the Cathedral, in the centre of the shopping area and at walking distance from the main monuments and museums. It’s origins date back to the 14th century. The great sculptor Donatello (15th century) had his workshop here. ... more less
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- Also Known As:
- Palazzo Niccolini Al Duomo Hotel Florence
- Palazzo Niccolini Al Duomo Florence